AJ JANNEH
Virginia,USA
Summary
Patient Access Specialist with expertise in customer service and managing patient information. Skilled in ensuring compliance with HIPAA regulations and enhancing patient satisfaction. Strong analytical skills are used to resolve issues and support day-to-day success in healthcare operations.
Overview
2
2
years of professional experience
Work History
Patient Access Specialist
Ensemble
Stafford, VA
12.2024 - Current
- Kept accurate patient registration records in electronic health systems.
- Collected and maintained an average collection rate of 80% of the daily copays revenue goal.
- Worked closely with clinical staff to ensure timely orders for tests and procedures.
- Handled insurance verification and processed payments efficiently.
- Addressed customer inquiries about account details and payment history.
- Performed data entry for patient demographics and registration.
- Participated in ongoing training sessions on new technologies or software updates impacting the registration process.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Reported liabilities and risk management concerns to the supervisor for review.
- Cultivated positive relationships with patients to help the facility meet satisfaction scores and obtain the best possible care.
Identity Protection Specialist
Concentrix
10.2023 - 05.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
- Actively participated in meetings with management teams discussing strategies for reducing the risk associated with fraud cases.
- Responded quickly to alerts generated by automated systems designed to detect possible fraudulent activity.
- Provided regular reports on identified trends in fraud cases.
- Recovery: Helping users recover from identity theft.
Education
Bachelor of Science - Information Technology
University of Maryland
12-2025
Associate Degree - Electrical Engineering
Northern Virginia Community College
Woodbridge, VAAdvance Studies Diploma -
Potomac Senior High School
Dumfries, VASkills
- Customer service
- Microsoft office
- Security solutions
- Attention to detail
- Research and analysis
- Time management
References
References available upon request.
Timeline
Patient Access Specialist
Ensemble
12.2024 - Current
Identity Protection Specialist
Concentrix
10.2023 - 05.2024
Bachelor of Science - Information Technology
University of Maryland
Associate Degree - Electrical Engineering
Northern Virginia Community College
Advance Studies Diploma -
Potomac Senior High School