Summary
Overview
Work History
Education
Skills
Professional Development
References
Volunteer Experience
Timeline
Generic

Sarah Kolekamp

Grand Rapids,Mi

Summary

Forward-thinking leader with solid history of accomplishment in operational turnaround and cultrual transformation. Keep operations smooth and consistent to maintain stability and sustainability. Articulate and personable leader with excellent change management, strategic planning and operational oversight abilities.

Overview

13
13
years of professional experience

Work History

Interim Administrative Director Laboratory Operations

Trinity Health
Grand Rapids, Mi
01.2022 - Current
  • Comprehensive cultural and operational turnaround of acute care setting laboratory, 1 standalone emergency department stat laboratory and 11 off site draw locations
  • Effectively led 161 colleagues collecting and performing 1.9 billion tests per year with an operating revenue of $134 million annually
  • Workforce Management: sustained turnover reduction (30% to less than 20%), vacancy rate reduction (24% to 8%) overtime reduction (5% to less than 2%), reduced premium pay and improved productivity
  • Term to hire ration greater than 1.0 in all areas of the lab
  • Colleague Engagement: leadership fully engaged improved from 17% in March 2022 to 75% in Feb 2024
  • Overall lab engagement increased from 13% in 2022 to 26% in 2024
  • Quality: implementation and enhancement of quality assurance program in alignment with accreditation requirements, improved services (turnaround time, critical call compliance, expanded compendium)and improved inspection performance outcomes resulting in 65% reduction in identified deficiencies from 2021 to 2023
  • Revenue: increased revenue generation through contract negotiations, operational consolidation, and market growth
  • Change Leadership: integrated Epic Beaker Go Live, cultural transformation, leadership transitions, organizational structure changes and daily management systems
  • Optimization: Enhanced mechanical and technical capabilities through implementation of a new automated line (approx
  • 3 million dollar project), new information system-Epic Beaker go live in June 2022, new standalone Emergency Department Lab (Rockford ED) and several new instruments.

Director-Performance Excellence

Trinity Health
Grand Rapids, Mi
09.2019 - Current
  • Member of Senior Leader Team responsible for methodical cultural transformation and lean management deployment across acute care setting for Trinity Health Grand Rapids Hospital Acute Care 300 bed hospital with an annual operating income of $800 million
  • Coaching and advisement to Senior Leadership Team on operational approach to achieve strategic priorities
  • Leader of Performance Excellence team contributing to organizational success in balanced scorecard metrics such as (not limited to) a reduction in organizational turnover from 21.3% to 17.9%, successful project management of strategic service line growth initiatives in key service lines resulting in an increase in surgical volume with an estimated increase of 2% in Oncology asupport of quality and safety initiatives resulting in organizational reduction in falls with injury, workplace violence and increase in net promoter score
  • Development of operational strategic plans and deployment throughout Trinity Health Grand Rapids Hospital
  • Successful leadership of Performance Excellence team to achieve metric targets in THMI and THGR scorecard priorities: Experience, Quality, Colleague Safety and Engagement, Financial performance and Growth
  • Agile and engaged leadership of Performance Excellence team through the covid 19 pandemic-resulting in colleague transitions, relocations and organizational redeployment to key partners in Incident Command and development of Colleague health Covid Management infrastructure
  • Served as Planning Chief in Hospital Incident Command Center for covid 19 pandemic-guiding organization on planning and execution of key areas of pandemic response: unit surge/capacity planning, Personal Protective Equipment preservation and deployment, colleague/staffing redeployment, safely re-opening services, Covid-19 testing and vaccination and organizational communication effectiveness.

Performance Excellence (Specialist, Consultant and Senior)

Trinity Health
Grand Rapids, Mi
03.2011 - 09.2019
  • Coach to senior leaders and directors in A3 development for strategic priorities that drove success on meeting THGR balanced scorecard targets
  • Expert teacher of improvement mindset: creator of the Kata training program for Trinity Health Grand Rapids which has to date delivered over 30 sustained improvements and over 10 certified learners with increased competency and ability to problem solve more independently
  • Skilled at systematic Leadership System wide scale adoption: conceiver and developer of the Trinity Health Grand Rapids Leader Development Path-a 13 week course with practical hands on application of Lean attended by over 30 managers, directors and senior leaders resulting in efficient spread of the Trinity Health Leadership System
  • Proven capability in sustainment of transformation gains: creator of the Development Path User Group to sustain growth of lean leaders and network across Grand Rapids through gemba experiences-sustainment and journey progression has been achieved in participating departments
  • Successful coach and mentor for leaders on individual development in lean leadership: developer of the Leader Standardized Work workshop program- leaders save an average of 8 hours a month and aligning work activities with organizational goals
  • Proven success at facilitating sustainable measurable waste elimination and process changes across acute departments using various methods/approaches including kata, A3, rapid improvement events and value stream mapping
  • Widely respected and connected across the Grand Rapids area with local business leaders to advance the lean journey for Trinity Health Grand Rapids through gemba experiences, consulting services and shared learning.

Education

Master's Degree - Healthcare Administration

Grand Valley State University

Bachelor of Science - Cell Biology and Molecular Genetics

University of Maryland

Skills

  • Operational Performance Turnaround
  • Strategic Alignment and Deployment
  • Revenue Growth Strategies
  • Quality and Safety
  • Culture Transformation
  • Change Leadership
  • Emotional Intelligence
  • Value Stream Improvement
  • Conflict Management
  • Colleague Engagement
  • C Suite Advisement/coaching

Professional Development

  • Grand Rapids Chamber of Commerce: Leadership Grand Rapids Class of 2023 Graduate
  • TogetherStrong: Diversity, Equity, and Inclusion Training Program
  • Inforum Member

References

  • Dr. Matt Biersack-Present- Trinity Health Grand Rapids
  • Kurt Macdonald-Vice President of Operations-University of Michigan Health West

Volunteer Experience

  • Ada Bible Church-present
  • Michigan Lean Consortium past member and committee volunteer
  • Lakeside Elementary PTO Treasurer 2021
  • Lakeside Elementary Girl Scout Troop Leader 2018-2020

Timeline

Interim Administrative Director Laboratory Operations

Trinity Health
01.2022 - Current

Director-Performance Excellence

Trinity Health
09.2019 - Current

Performance Excellence (Specialist, Consultant and Senior)

Trinity Health
03.2011 - 09.2019

Master's Degree - Healthcare Administration

Grand Valley State University

Bachelor of Science - Cell Biology and Molecular Genetics

University of Maryland

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Sarah Kolekamp