AJA JOHNSON
Altamonte Springs
Summary
Experienced Customer Service Representative with 14 years of experience providing customer satisfaction by delivering quality service and support. Skilled in active listening, typing, and time management.
Overview
15
15
years of professional experience
Work History
Wyn Cares Specialist
Wyndham Destinations
04.2022 - 07.2023
- Implemented problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Followed all company policies and procedures to deliver quality work.
- Analyzed clients' needs and introduced services to fit specific requirements.
- Gathered, organized and input information into digital database and prioritize multiple tasks
- Managed 15-25 calls per day
Reservation Agent
Wyndham Destinations
04.2018 - 04.2022
- Answered 25-30 incoming calls daily utilizing friendly and professional manner to collect information and identify customer needs
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Gathered and input information into digital database
- Achieved or exceeded company defined reservation quotas
Perks Agent
Wyndham Destinations
01.2017 - 04.2018
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Answered customer questions about products and services and helped locate merchandise on Perks' website.
- Resolved caller issues quickly and thoroughly.
- Achieved or exceeded company defined sales quotas
- Managed 15-30 calls per day
Customer Greeter
Vacation Village At Parkway
03.2008 - 09.2016
- Displayed friendly, outgoing, and energetic behavior to create warm atmosphere for guests.
- Implemented problem solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Checked in guests and verified their information before attending their sales presentation
Education
High School Diploma -
Brentwood High School
06.2001
No Degree - Computer Tech
Katharine Gibbs School
05.2002
Skills
- Active Listening
- Typing Speed: 50-60 wpm
- Detail Oriented
- Problem Solving
- Interpersonal Communication
- Time Management
- Customer Service
- Computer Proficiency: Microsoft Word, Excel, Outlook
- Prioritization
- Inbound Customer Calls
Education
Brentwood, NY,Melville, NY
Timeline
Wyn Cares Specialist
Wyndham Destinations
04.2022 - 07.2023
Reservation Agent
Wyndham Destinations
04.2018 - 04.2022
Perks Agent
Wyndham Destinations
01.2017 - 04.2018
Customer Greeter
Vacation Village At Parkway
03.2008 - 09.2016
High School Diploma -
Brentwood High School
No Degree - Computer Tech
Katharine Gibbs School
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