Sharonrose Chapman
Glenwood Springs,CO
Summary
Operations and team leadership expert with a strong focus on compliance and workflow optimization. Proven ability to enhance team dynamics through effective training, issue resolution, and community engagement, consistently achieving operational excellence in high-volume settings.
Overview
20
20
years of professional experience
Work History
Lead Auction Assistant & CarMax Cares Champion
CarMax
West Columbia, SC
02.2023 - 07.2026
- Coordinated daily operational workflow for high-volume auction processes, ensuring smooth execution.
- Oversaw documentation accuracy and compliance, maintaining chain-of-custody controls for integrity.
- Resolved customer and vendor issues through calm, professional communication, enhancing relationships.
- Train associates on procedures, safety, and quality standards.
- Recognized for leadership excellence as CarMax Cares Champion, promoting community service initiatives.
- Lead community engagement programs and represent the location in corporate initiatives.
- Drove volunteer participation efforts, achieving top ranking nationwide for two consecutive years.
- Acknowledged for consistent accuracy and reliability, positively impacting team dynamics.
Lot Manager
Premier Recovery
West Columbia, SC
03.2021 - 02.2023
- Directed workflow for vehicle intake, reporting, and compliance.
- Streamlined workflow through structured processes to optimize resource allocation.
- Coordinated communication among field agents, office staff, and external partners to enhance operational alignment.
- Oversaw inventory operations and documentation accuracy.
- Enhanced documentation consistency and compliance to support regulatory standards.
- Applied de-escalation and problem-solving with individuals under stress.
Assistant Store Manager
Dollar General
West Columbia, SC
03.2022 - 09.2022
- Supervised staff and delegated tasks to ensure efficient daily store operations.
- Trained employees on safety, accuracy, and customer service standards.
- Oversaw scheduling, inventory controls, and financial accountability.
- Resolved customer issues to enhance satisfaction and maintained compliance with store policies.
- Reduced inventory shrink through improved audits and controls.
- Earned recognition for effective leadership and consistent operational reliability.
Office Assistant
Due East Transport
Gaston, SC
09.2019 - 10.2020
- Managed office workflow, documentation, and record systems to ensure smooth daily operations.
- Supported administrative operations and coordinated communication among team members to enhance collaboration.
- Improved record accuracy and reduced documentation errors.
- Verified client information for compliance accuracy, minimizing potential discrepancies.
Process Guide
Amazon
02.2017 - 05.2018
- Coordinated with multiple departments to ensure consistent workflow across operations.
- Verified inventory accuracy to uphold compliance standards and support operational integrity.
- Exceeded productivity and training performance goals.
- Trained associates on safety, quality, and operational procedures.
Caregiver / Personal Assistant
Home Health
04.2006 - 05.2018
- Supported patients with daily living, mobility, and comfort needs to promote independence and well-being.
- Provided structured care to help child reach developmental milestones.
- Coordinated care routines, ensuring seamless patient documentation for continuity of care.
- Communicated with physicians, therapists, and case managers to align care strategies and enhance patient outcomes.
Education
Associate of Applied Science -
Ivy Tech Community College
Madison, INSkills
- Excel
- QuickBooks
- Records Management
- Workflow Coordination
- Safety Compliance
- Scheduling
- Patient care coordination
- Handheld Zebra
- Customer service
- Problem solving
- Inventory control
- Workflow optimization
- Inventory auditing
- Effective communication
- Data entry
- Team training
- Project coordination
- Leading initiatives
- Conflict resolution
- Operational alignment
- Volunteer engagement
- Auction coordination
- Attendance oversight
- Collaborative work and collaboration
- Customer insights
- Strong communication
- Task management
- Analytical thinking
- Interpersonal skills
- Adaptability and flexibility
- Team leadership
- Reliability
- Group collaboration
- Continuous improvement
- Written communication
- Multitasking capacity
- Active listening
- Interpersonal skills
- Professionalism
- Team motivation
- Organizational skills
- Team building
- Strategic planning
Management Competencies
- Team Leadership & Staff Training
- Workflow & Process Improvement
- Operations Management
- Compliance & Quality Assurance
- Documentation & Reporting
- Customer & Veteran Support
- Conflict Resolution & De-escalation
- Multi-Department Coordination
- Safety Oversight
- Community & Program Engagement
- Microsoft Word, Excel, Outlook
Personal Information
Citizenship: U.S.
Timeline
Lead Auction Assistant & CarMax Cares Champion
CarMax
02.2023 - 07.2026
Assistant Store Manager
Dollar General
03.2022 - 09.2022
Lot Manager
Premier Recovery
03.2021 - 02.2023
Office Assistant
Due East Transport
09.2019 - 10.2020
Process Guide
Amazon
02.2017 - 05.2018
Caregiver / Personal Assistant
Home Health
04.2006 - 05.2018
Associate of Applied Science -
Ivy Tech Community College