Leandra Tellez
Globe,AZ
Summary
Dynamic administrative professional with extensive experience at the State of Arizona, excelling in compliance and referral coordination. Proven ability to enhance organizational efficiency and maintain confidentiality. Skilled in Microsoft Office Suite and adept at problem-solving, ensuring timely service delivery and effective communication across departments.
Overview
15
15
years of professional experience
Work History
Administrative Assistant II - DDD CARES Affordable Housing Program
State of Arizona
Globe, USA
01.2025 - Current
- Provide high-level administrative support for the DDD CARES Affordable Housing Program, overseeing documentation, referral tracking, and communication between internal and external partners.
- Create and maintain accurate member files, referral logs, offer logs, and eligibility documentation to ensure compliance with housing protocols.
- Support daily program operations by drafting professional correspondence, updating internal spreadsheets, and scheduling appointments.
- Coordinate with support coordinators to confirm eligibility details, track status updates, and facilitate timely communication with housing providers.
- Maintain strict adherence to HIPAA and DDD confidentiality protocols when handling sensitive member data.
- Assist with preparation of internal audits, meeting agendas, and progress reports on housing activity.
Human Resource Worker II - DDD Support Coordination Division
State of Arizona
Globe, USA
10.2022 - 12.2024
- Worked alongside DDD Support Coordinators to manage a high-volume caseload across multiple offices including Globe, Apache Junction, and Chandler.
- Provided direct support with client eligibility processes, uploading and verifying documents, and mailing time-sensitive forms.
- Assisted with crisis response and maintained real-time documentation of client needs in state systems.
- Participated in weekly coordination huddles, documenting key updates and supporting team task tracking.
- Ensured proper case documentation and compliance with all DDD support coordination standards.
- Acted as a liaison between families, providers, and agency staff to ensure timely service delivery.
Panel/DIG Coordinator
VW Connect
Phoenix, USA
06.2021 - 10.2022
- Coordinated medical eligibility panel meetings and prepared documentation for state review.
- Acted as a liaison between applicants, support coordinators, and internal departments.
- Verified accuracy and timeliness of submitted case documentation and supported scheduling needs.
Patient Services Specialist
Barnet Dulaney Perkins Eye Center
Globe, USA
02.2019 - 07.2020
- Supported front office operations including appointment setting, insurance processing, and records management.
- Ensured compliance with patient privacy standards and improved workflow efficiency.
- Assisted patients with questions regarding treatment, billing, and scheduling.
Lead Sales Associate
Fast Auto Loans
Globe, USA
12.2012 - 01.2019
- Oversaw daily operations, prepared financial paperwork, and trained new hires.
- Maintained customer accounts, resolved concerns, and contributed to branch success through strong sales and service.
Call Center Agent
GC Services
Mesa, USA
01.2010 - 01.2013
- Managed inbound and outbound calls in a fast-paced environment.
- Provided customer service and conflict resolution while documenting interactions accurately.
Education
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
Online07.2027
Skills
- Microsoft Office Suite
- Outlook
- Excel
- Word
- Multi-line Phone Systems
- Electronic Filing
- Office Equipment
- Referral Coordination
- Calendar Management
- Email Communication
- Confidential Documentation
- Compliance
- Data Entry
- HIPAA
- Interdepartmental Collaboration
- Organizational Efficiency
- Customer Service
- Time Management
- Problem-Solving
- Case management
References
References available upon request.
Timeline
Administrative Assistant II - DDD CARES Affordable Housing Program
State of Arizona
01.2025 - Current
Human Resource Worker II - DDD Support Coordination Division
State of Arizona
10.2022 - 12.2024
Panel/DIG Coordinator
VW Connect
06.2021 - 10.2022
Patient Services Specialist
Barnet Dulaney Perkins Eye Center
02.2019 - 07.2020
Lead Sales Associate
Fast Auto Loans
12.2012 - 01.2019
Call Center Agent
GC Services
01.2010 - 01.2013
Bachelor of Science - Behavioral Health Sciences
Grand Canyon University
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