Rebecca Gierhart-RicKard
Cincinnati,OH
Summary
Accuracy-driven Administrative Professional eager to offer exemplary customer service, fiscal management, relationship cultivation and communications talents to a progressive employer; eager to launch a career as an Administrative Specialist. Excellent reputation for interpersonal skills, dependability and integrity.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
20
20
years of professional experience
Work History
Administrative Assistant (Administrative Program Specialist)
Hamilton County Jobs and Family Services
Cincinnati, OH
04.2025 - 03.2026
- Program Assistant will manage business functions of JFS and new ODJFS initiatives/partnerships/projects as assigned to each section.
- Maintains current Table of Organization, ensuring position descriptions stay up to date and accurate for JFS Director; works closely with IS to ensure employee contact information is up to date and accurate in online agency phone directory; manages supplies for Children’s Services, office equipment, caseworkers/supervisors telework needs, and children in office supplies; has fiscal authority
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- To make purchases; keeps fiscal records and documents.
- Oversees the organization and coordination of onboarding Children’s Services new hires in partnership with Human Resources; responsible for being the first contact for Children’s Services and maintaining smooth process for all potential candidates; maintains organized, detailed files about where specific candidates are in the hiring process of Children’s Services; manages, schedules and coordinates interviews for interested candidates and responds to inquiries about vacant positions with
- Sufficient knowledge and competency in Children’s Services practice; maintains detailed records of hiring process, scoring sheets, and
- Provides overall management and direction of the virtual reality project with Accenture/ODJFS
- Provides program support; Cataloging and maintaining records including data compliance and verification; reads publications and provides detailed summary and recommendation to impact practice; assists in the organization of meetings, case applications, trainings, etc; maintains detailed excel sheets regarding storage of documents including completion of such events including verified dates of completion for trainings; designs and develops materials; organizes and provides oversight to the scheduling component of Children’s Services new-hire program including required external trainings Develops and oversees Children’s Services donations; interacts professionally with donors; establishes organization system and catalogues inventory of donations; ensures communication on needs of families with lack of resources; prepares reports reflecting donors and donations for leadership;
- Partner with the Communications department with requests and social media postings in regards to Donations; develop relationships with donors and partner with Adoptions when necessary; participates in community events to acquire donations; expresses gratitude in written and verbal forms as a representative of Children’s Services
- Communicates with external stakeholders and community partners, including community outreach; Coordinates meetings with project leads; provides updates on initiative implementation, project development, and specific tasks; develops and hosts training for JFS administrative support staff; researches state and local law/rules and provides summary of all new processes; develops written procedure to standardize practice; drafts associated policies. Attends conferences and training.
- Performs other related duties as assigned.
- Western Hills Retirement Village Front Desk Receptionist/Gift Shop (May 2020 – April 2025)
Front Desk Receptionist/Gift Shop Manager
Western Hills Retirement Village
Cincinnati, OH
05.2020 - 04.2025
- Managed front desk operations, ensuring efficient check-in and check-out processes for residents and visitors.
- Coordinated communication between residents, families, and staff to enhance service delivery and resident satisfaction.
- Implemented scheduling systems for appointments and activities, optimizing resource allocation and time management.
- Assisted with administrative tasks, including filing documentation and maintaining accurate resident records in databases.
- Developed and maintained positive relationships with residents, promoting a welcoming atmosphere within the community.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw inventory management of office supplies, ensuring availability while adhering to budget constraints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Office Manager
Clean Cut Tree & Landscape
03.2018 - 04.2020
- Manage all incoming phone, email and texts for the office, log each call on the type of call, estimate requests, customer problems and invoicing, general office management work
- Create the estimates for the Arborists, set the estimate schedule for each
- Manage and Schedule multiple calendars, take emergency phone call and then reschedule multiple calendars at a moment’s notice and relay complete information to staff members
- Providing high-quality customer service to others on the job
- Confirm the signed estimate with county sales taxes, email or mail document, put it in the job’s lists
- Assign the jobs, receive the daily timesheet and put that foreman work week, set up the foremen weekly timesheet to get paid weekly with all jobs turned in
- Order and pay soil, seed, straw and salt for Stump and Snow Removal, pay for repair, parts and other mechanical needs for the equipment.
- Close Home Advisors leads and request credit for bad leads. Read the weather reports for scheduling upcoming jobs for any other high weather risk jobs.
Manufacturing Office Administrator
Aerotek
02.2018 - 03.2018
- Support Operations Manager and Shop Manager with HR requirements such as regular and temporary employee staffing, new hire processing/orientation, drug testing, payroll, employee changes, termination paperwork, attendance tracking, and shop employee time collection and reporting. Assists employees with questions or directs them to the appropriate contact.
- Support Operations Manager with Finance requirements such as accounts payable, invoice processing, vendor maintenance, and purchase order generation/management. Assists with job financial maintenance and processes, including monthly billing generation and management Reconciles monthly p-card accounts within electronic systems.
- Support Operations Manager with Finance requirements such as accounts payable, invoice processing, vendor maintenance, and purchase order generation/management. Assists with job financial maintenance and processes, including monthly billing generation and management Reconciles monthly p-card accounts within electronic systems.
- Support Operations Manager and Shop Manager with office administrative requirements such as managing and ordering office supplies, answering telephones, opening and sorting mail, shipping packages, filing, working with the cleaning company, and greeting visitors. Coordinates sales, shop, and office event logistics and communications for events occurring within and outside of the manufacturing facility (i.e. Employee Luncheons, Sales Presentations, etc.).
- Support Operations Manager, and other facility employees with project administration requirements such as copying and labeling drawings, assembling drawing packages for the shop floor, updating quality issue cards in the quality database, and generating required job information reports. Also includes meeting note generation/distribution, light data entry into project spread sheets, and other project administration tasks.
Front Office Coordinator
Express Employment Professionals
08.2017 - 01.2018
- Prepared recruiting materials for job fairs.
- Greeted Applicants-creating a welcoming environment for all candidates.
- Schedules interview, processed new hire documentation and onsite drug tests.
- Processed associates pay progression/wage increases.
- Submitted payroll and processed payroll exceptions.
- Administered applicants with the appropriate forms and applications required for any position in which we offer employment within our temporary contract division.
- Prescreening/Pre-Qualifying Respondents to CareerBuilder, Snagajob and Ohio Means Jobs postings are to candidates by verbally qualifying them based on employment laws and our company procedures.
- Administrative personnel will also be responsible to set up candidates with the standard skills evaluation tests and if applicable computer testing, retrieving the results, and documenting them on the applicant’s application.
- Providing Positive Relationship Service for the clients, associates and staffing consultants needs as necessary via phone, fax, email, or in person which include: define and help maintain staffing requirements, correcting/resolving any concerns or indifferences, answering questions and by assisting in any area when needed.
Human Resource Specialist
Kohl’s eFulfillment Center
09.2016 - 01.2017
- Prepared recruiting materials for onsite job fairs.
- Schedules interviews and orientations.
- Facilitated new hire orientation and benefits orientation sessions.
- Processed new hire documentation and onsite drug tests.
- Processed associates pay progression/wage increases.
- Submitted payroll and processed payroll exceptions.
- Maintained time keeping and scheduling systems.
- Updated PeopleSoft with all status changes; New Associate Onboarding and Process Execution.
A/R File Clerk Access Financial
07.2016 - 08.2016
Administrative Assistant Cintas IT Department
05.2016 - 06.2016
Administrative Assistant Steven Potter & Co.
02.2016 - 04.2016
Remarketing Specialist SNAAC
03.2015 - 12.2015
Administrative Assistant Anchor Staffing
12.2013 - 02.2015
Customer Service Representative LSJ
08.2013 - 11.2013
Inside Sales & Customer Service B3
10.2010 - 03.2013
Customer Service Representative & Receptionist Dee Sign
04.2010 - 09.2010
Document Handler SafeCo Insurance
04.2009 - 03.2010
Remote Diagnostics Specialist GE Aviation Remote Diagnostic
01.2006 - 01.2009
Education
Bachelor of Science -
Miami University
Oxford, Ohio08-1995
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Customer relations
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Microsoft Office Suite
- Office management
- Verbal communication
- Data organization
- Deadline oriented
- Invoice processing
- Excel spreadsheets
Timeline
Administrative Assistant (Administrative Program Specialist)
Hamilton County Jobs and Family Services
04.2025 - 03.2026
Front Desk Receptionist/Gift Shop Manager
Western Hills Retirement Village
05.2020 - 04.2025
Office Manager
Clean Cut Tree & Landscape
03.2018 - 04.2020
Manufacturing Office Administrator
Aerotek
02.2018 - 03.2018
Front Office Coordinator
Express Employment Professionals
08.2017 - 01.2018
Human Resource Specialist
Kohl’s eFulfillment Center
09.2016 - 01.2017
A/R File Clerk Access Financial
07.2016 - 08.2016
Administrative Assistant Cintas IT Department
05.2016 - 06.2016
Administrative Assistant Steven Potter & Co.
02.2016 - 04.2016
Remarketing Specialist SNAAC
03.2015 - 12.2015
Administrative Assistant Anchor Staffing
12.2013 - 02.2015
Customer Service Representative LSJ
08.2013 - 11.2013
Inside Sales & Customer Service B3
10.2010 - 03.2013
Customer Service Representative & Receptionist Dee Sign
04.2010 - 09.2010
Document Handler SafeCo Insurance
04.2009 - 03.2010
Remote Diagnostics Specialist GE Aviation Remote Diagnostic
01.2006 - 01.2009
Bachelor of Science -
Miami University
Profile of Qualifications
- Possess an outstanding blend of expertise in office administration, inventory management, client relationship management, quality control and assurance.
- Self-directed and dependable; extensive experience in working autonomously without supervision.
- Able to leverage solid critical thinking abilities toward interpreting complex contractual documents.
- Appreciated for strong communication skills, professionalism, sound judgment, and commitment to achieving, optimizing and maintaining customer satisfaction.
- Strive to establish a cooperative climate across multiple departments and identify opportunities which will result in measurable benefits for the employer