Kunal Surti
Laurel,MD
Summary
Motivated Cybersecurity student with strong technical troubleshooting, system support, and problem-solving skills. Experienced in customer-facing roles where accuracy, reliability, and quick resolution were essential. Skilled in Python, Java, Microsoft Office, and networking fundamentals with hands-on experience through academic labs and personal projects. Recognized for adaptability, effective communication, and commitment to continuous learning. Currently pursuing certifications to enhance IT knowledge and career readiness.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Carmax Auction Associate
CarMax
11.2021 - 08.2023
- Developed and implemented strategies to increase customer satisfaction, engagement, and provide exceptional service at all times.
- Managed vehicle auction systems, ensuring accurate digital records and secure data handling.
- Used internal software for inventory tracking, improving data accuracy and lot organization which assist in coordinating vehicle movement on the lot, and ensuring proper storage and security.
- Assisted with troubleshooting scanning devices and printers used during auction operations.
Walmart Front End Associate
Walmart
01.2021 - 04.2021
- Operated POS systems, identifying and resolving transaction errors.
- Assisted with maintaining and troubleshooting front-end hardware such as scanners and card readers.
- Delivered technical guidance to customers and staff on system usage.
Education
No Degree - Cyber Security
Howard Community College
06-2026
No Degree - Computer Science
New Jersey Institute of Technology
06-2026
High School Diploma -
Reservoir High School
06-2021
Skills
- Technical: Python, Java, JavaScript, Microsoft Office Suite, Networking Fundamentals, Operating Systems (Windows, Linux), Troubleshooting, Desktop Support, Application Support, Data Entry & Documentation
- Wireshark (basic), Endpoint Security Basics
- Tools & Platforms: ServiceNow, TryHackMe, GitHub
- Soft Skills: Problem-Solving, Communication, Time Management, Team Collaboration
Certification
- Google IT Support Professional Certificate - Coursera (In progress)
- CompTIA IT Fundamentals (ITF+) (In progress)
- TryHackMe "Introduction to Cybersecurity" (In progress)
Languages
Hindi
Full Professional
Gujarati
Native or Bilingual
English
Native or Bilingual
Timeline
Carmax Auction Associate
CarMax
11.2021 - 08.2023
Walmart Front End Associate
Walmart
01.2021 - 04.2021
No Degree - Computer Science
New Jersey Institute of Technology
High School Diploma -
Reservoir High School
No Degree - Cyber Security
Howard Community College
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