Aja Murphy
Santa Clarita,CA
Summary
A resilient and adaptable professional with a solution-oriented mindset and a strong motivation for achieving operational excellence. Skilled in customer service, team leadership, and time management. Eager to contribute to a dynamic team by leveraging expertise in conflict resolution, cross-functional collaboration, and efficient workflow management. Proven ability to engage customers, resolve conflicts, and drive team success in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Closing Expert
Target Corp.
Santa Clarita, California
10.2023 - 11.2024
- Cross-trained in key retail functions, including Guest Services, Cashier, General Merchandise, Beauty, Tech, Style, and Drive-Up, with comprehensive knowledge of team lead responsibilities and retail operations.
- Demonstrated exceptional customer engagement and conflict resolution skills to maintain high customer satisfaction and loyalty.
- Efficiently managed time, resources, and workload to maximize operational efficiency and achieve daily sales targets.
- Led team coordination and performed managerial duties to ensure optimal workflow, inventory control, and staff performance.
- Proficient in using POS systems, inventory management software, and retail technology to enhance customer service and store operations.
Floral Clerk
Vons
Santa Clarita, California
10.2022 - 07.2023
- Managed daily operations of the floral department, including restocking inventory, creating custom floral arrangements, and ensuring quality control of fresh flowers.
- Utilized inventory management skills to track stock levels, maintain product displays, and optimize sales of floral arrangements.
- Operated machinery, including chopping and bale machines, ensuring safety protocols were followed while maintaining high productivity.
- Delivered high-quality customer service by providing product recommendations, fulfilling orders, and assisting with custom orders, resulting in increased sales.
- Proficient in order processing, product display, and maintaining store cleanliness to ensure a pleasant shopping experience.
Cashier/Expo
Corner Bakery Cafe
Valencia, California
04.2022 - 07.2022
- Processed high-volume transactions efficiently, ensuring accuracy and speed in a fast-paced environment.
- Delivered exceptional customer service by addressing inquiries, managing complaints, and ensuring customer satisfaction, resulting in repeat business.
- Maintained cleanliness and organization of the kitchen, dining area, and cashier stations to ensure a safe and inviting environment for customers.
- Proficient in food safety, inventory management, and restocking of kitchen supplies to ensure smooth daily operations.
- Demonstrated ability to multitask, managing both food prep and customer-facing duties in a dynamic, high-energy setting.
Education
High School Diploma -
Golden Valley High School
Skills
- Customer Engagement & Satisfaction
- Time Management & Prioritization
- Team Leadership & Collaboration
- Adaptability & Flexibility
- Inventory Management
- Point-of-Sale (POS) Systems
- Cross-Functional Training & Development
- Effective Communication & Interpersonal Skills
- Problem-Solving & Decision Making
Timeline
Closing Expert
Target Corp.
10.2023 - 11.2024
Floral Clerk
Vons
10.2022 - 07.2023
Cashier/Expo
Corner Bakery Cafe
04.2022 - 07.2022
High School Diploma -
Golden Valley High School
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