Aja Webster
Winthrop,ME
Summary
I am an observant individual with excellent interpersonal and communication skills while builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. While being detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Behavioral Health Professional
Pineview Learning Center
09.2023 - Current
- Assessed mental health needs to determine nature and extent of clients' emotional, behavioral or mental health issues.
- Add reports to summarize clients' mental health status and treatment progress.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Completed one-on-one assistance with broad range of clients suffering from mental health status..
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Managed teams and delegated training and development.
Safety Representative
Northeast Safety
10.2022 - 03.2023
- Conducted ongoing job safety analysis for conformity to personal protective equipment guidelines and occupational safety procedures.
- Developed safety and occupational safety training programs to comply with state and federal regulations, industry standards and organizational guidelines.
- Examined credentials, licenses and permits for compliance with licensing requirements.
- Assisted management with accident investigations and analysis to determine root cause for corrective action plan.
Call Center Representative
Anomaly Squared
06.2017 - 06.2019
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Winthrop High School
Winthrop, ME06.2015
Skills
- Communication
- Social
- Problem Solving
- Outbound and inbound calls
- Scripted Calls
- Exceptional people Skills
- Multi-tasking Skills
Timeline
Behavioral Health Professional
Pineview Learning Center
09.2023 - Current
Safety Representative
Northeast Safety
10.2022 - 03.2023
Call Center Representative
Anomaly Squared
06.2017 - 06.2019
High School Diploma -
Winthrop High School
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