Jessica Rader
Gateway Community Services
South Paris
9
years of professional experience
Motivated and results-driven retail professional with proven experience leading teams, delivering exceptional customer service, and driving operational excellence in a fast-paced environment. Recognized for strong leadership, problem-solving, and the ability to motivate and develop team members while maintaining high standards for safety, productivity, and merchandising. Skilled at prioritizing tasks, adapting to changing business needs, and building positive relationships with associates and customers. Seeking to leverage my experience and leadership abilities as an Area Team Lead to contribute to a high-performing team and continued store success.
Work History
Behavioral Health Professional
7 Months- Conducted assessments to identify client needs and develop tailored treatment plans.
- Facilitated group therapy sessions, promoting engagement and fostering supportive environments.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
- Monitored client progress, documenting observations and adjusting interventions as necessary.
- Educated clients and families on behavioral health issues and available resources.
- Developed training materials for new staff, enhancing onboarding processes.
- Implemented evidence-based practices to improve therapeutic outcomes for clients.
- Led workshops focused on skill-building and coping strategies for diverse client populations.
- Facilitated group therapy sessions to foster peer support and promote healthy coping strategies among participants.
- Improved communication between patients, families, and care providers by serving as a liaison and advocate during the treatment process.
- Promoted a safe and supportive environment for patients to explore complex emotions and work towards personal growth.
Pharmacy Technician
1 Year 6 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Operated pharmacy software to manage prescription orders and patient records efficiently.
- Verified prescription accuracy, reducing potential medication errors through diligent checks.
- Educated patients on medication usage, fostering better adherence to treatment plans.
Shelter Attendant
2 Years- Provided daily care and supervision for shelter animals, ensuring their health and well-being.
- Assisted with the intake process, including evaluating animal behavior and needs.
- Maintained cleanliness of animal habitats, promoting a safe environment for pets and visitors.
- Organized adoption events, facilitating positive interactions between potential adopters and animals.
- Collaborated with veterinary staff to administer medications and monitor recovery progress.
- Trained new volunteers on shelter policies, procedures, and animal handling techniques.
Intake Specialist
2 Years 9 Months- Conducted intake assessments to gather client information and determine service eligibility.
- Coordinated communication between clients and service providers to streamline intake processes.
- Developed and maintained accurate client records using electronic case management systems.
- Assisted clients in completing necessary documentation for program enrollment and support services.
- Collaborated with multidisciplinary teams to ensure comprehensive client care and resource allocation.
- Provided training to new staff on intake procedures and compliance regulations for consistency.
- Evaluated intake processes, identifying inefficiencies, and recommending improvements for enhanced service delivery.
- Facilitated workshops to educate clients about available resources and navigation of services offered by the organization.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Education
Bachelor of Arts - Music And Religion
Skills
Social skills development
Relapse prevention
Psychosocial evaluation
Motivational interviewing
Multicultural competence
Teamwork and collaboration
Trauma-informed care
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Active listening
Effective communication
Adaptability and flexibility
Decision-making
Relationship building
Self motivation
Interpersonal skills
Analytical thinking
Professionalism
Interpersonal communication
Time management abilities
Written communication
Professional demeanor
Timeline
Behavioral Health Professional
Gateway Community Services
08.2024 - 03.2025Read More
Pharmacy Technician
Walgreens
02.2023 - 08.2024Read More
Shelter Attendant
Responsible Pet Care
01.2021 - 01.2023Read More
Intake Specialist
Community Concepts
02.2016 - 11.2018Read More
Kingswood University
Bachelor of Arts from Music And Religion
Read More