Aja Wilson
Bridgeport,PA
Summary
Dedicated Customer Service Specialist providing strong communication, problem solving and people skills to prioritize and multi-task in fast-paced working environment. Known for successfully handling escalated customer support issues. I enjoy creating positive experiences and spreading good energy.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Customer Service Manager
Fogo de Chao
King of Prussia, USA
01.2021 - Current
- Managed customer inquiries and resolved service issues promptly.
- Trained staff on customer service protocols and restaurant standards.
- Monitored staff performance to ensure adherence to customer service standards.
- Oversaw daily operations to ensure service excellence in dining experience.
Bartender/Server
Yard House
King of Prussia, USA
06.2018 - 01.2021
- Engaged with guests to create a welcoming atmosphere and enhance their experience.
- Assisted customers with menu selections and provided drink recommendations.
- Maintained cleanliness and organization of the bar area to ensure efficient service.
CUSTOMER SERVICE
WEGMANS CO
King of Prussia, USA
06.2015 - 06.2018
- Developed relationships with customers through excellent customer service.
- Handled escalated customer service issues efficiently and effectively.
- Follow company policies regarding customer service standards.
Education
High school diploma -
Upper Merion Area High School
King of Prussia, PA06-2016
Associate of Business Administration -
Montgomery County Community College
Blue Bell, PA06-2026
Skills
- Customer service
- Relationship building
- Performance metrics
- Quality assurance
- Operational oversight
- Staff training
- Team collaboration
- Conflict resolution
- Relationship building
- Conflict resolution
Certification
- Cicerone Certified Beer Server, 08/21, I have achieved a well rounded knowledge of beer and beer service as well as a professional skill at assessing beer quality and identity by taste.
- Driver's License
Additional Information
Authorized to work in the US for any employer, self motivated, adaptable, high degree of professional integrity, effective communicator, well organized, thrives in independent and collaborative work settings, well rounded, flexible, quick learner with high enthusiasm
Timeline
Customer Service Manager
Fogo de Chao
01.2021 - Current
Bartender/Server
Yard House
06.2018 - 01.2021
CUSTOMER SERVICE
WEGMANS CO
06.2015 - 06.2018
High school diploma -
Upper Merion Area High School
Associate of Business Administration -
Montgomery County Community College