EMMA JABRI
Plano,TX
Summary
Highly-skilled Chief Operations Officer with extensive experience overseeing operations and employees. Dedicated to promoting the company culture and enhancing brand awareness to increase client bases and profitability. Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
27
27
years of professional experience
Work History
Chief Operations Officer
Intelliun Corporation
01.2005 - 01.2018
- Provided visionary leadership to staff, aligning with company’s business plan and overall strategic vision
- Assisted executive team members in creating, growing, and building world-class, industry-leading organization
- Drove company results from both operational and financial perspectives, collaborating closely with CFO, CEO, and key executive team members
- Partnered with CFO to achieve favorable financial outcomes in sales, profitability, cash flow, mergers and acquisitions, systems, reporting, and controls
- Set challenging and realistic goals for growth, performance, and profitability
- Created effective measurement tools to gauge efficiency and effectiveness of internal and external processes
- Provided accurate and timely reports outlining operational condition of company
- Spearheaded development, communication, and implementation of effective growth strategies and processes
- Collaborated with other C-level executives on budgeting, forecasting, and resource allocation programs
- Worked closely with senior management team to create, implement, and roll out plans for operational processes, internal infrastructures, reporting systems, and company policies
- Motivated and encouraged employees at all levels, including professional staff, management-level employees, and executive leadership team members
- Fostered growth-oriented, positive, and encouraging environment while holding employees and management accountable to company policies and guidelines
- Forged strategic partnerships and relationships with clients, vendors, banks, investors, and other professional business relationships
- Worked with CEO and CFO in capital raise process, actively participating in company’s road shows.
- Streamlined operations by implementing process improvements and optimizing resource allocation.
- Reduced overhead costs with strategic budget management and cost-cutting initiatives.
- Drove revenue growth through development of innovative marketing campaigns and sales strategies.
- Ensured compliance with industry regulations, maintaining strong relationships with regulatory bodies and implementing necessary updates to internal policies.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Championed culture of continuous improvement, fostering collaboration between departments for optimal operational results.
- Mitigated risks by establishing robust risk management processes and investing in cybersecurity measures for company-wide protection.
- Fostered collaborative work environment that encouraged creative problem-solving.
- Drove operational direction, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Increased profitability by optimizing sales and fulfilling lower overhead costs.
- Led business initiatives resulting in numerous multi-year contracts.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Devised and presented business plans and forecasts to board of directors.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Monitored key business risks and established risk management procedures.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Created succession plans to provide continuity of operations during leadership transitions.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Enhanced company growth by identifying new market opportunities and developing expansion strategies.
- Developed talent acquisition strategies that attracted top-tier candidates while reducing recruitment expenses.
- Accelerated product development cycles through efficient project management techniques.
- Supported business growth through strategic planning and process development.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Communicated business performance, forecasts and strategies to investors and shareholders.
Human Resources Manager
Intelliun Corporation
01.1999 - 01.2005
- Implemented a comprehensive talent acquisition strategy by sourcing high-caliber candidates through diverse channels, including resume boards, advertising responses, referrals, cold calling, and university sources
- Conducted rigorous phone and in-person interviews, along with candidate and personality testing, ensuring the selection of candidates aligned with organizational needs
- Strategically managed health and 401(k) plans while actively contributing to the development of an employee stock option plan
- Authored a detailed employee procedures manual, providing a standardized framework for organizational processes
- Represented the company in workers' compensation and Texas Workforce Commission appeals, ensuring compliance with legal standards
- Prepared H1-B sponsorship packets for attorneys, maintaining adherence to immigration regulations
- Orchestrated the full-cycle recruitment process for technical positions, specializing in sales, marketing, and software engineering professionals
- Managed the relocation process for individuals hired from other cities and those consulting with out-of-state clients for extended durations
- Conducted thorough research and provided valuable assistance in government bid submissions and contract negotiations
- Oversaw the procurement of computer equipment/software, supplies, and furniture, optimizing operational efficiency
- Assisted with conference presence by setting up booths, coordinating contests, selecting giveaway items, and managing booth staff
- Supported marketing initiatives by creating promotional materials, collaborating with printers and designers, and coordinating shipping
- Organized and facilitated company events, team-building functions, and quarterly meetings, fostering a positive and collaborative work environment.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
- Spearheaded successful recruitment campaigns, attracting top-tier talent to fill key company positions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Reduced time-to-hire metrics by optimizing recruiting processes, utilizing technology, and streamlining candidate screening methods.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Managed complex benefits administration, ensuring accurate enrollment and timely processing of claims.
HR/Office Manager/Bookkeeper
Pin2Call
01.1994 - 01.1999
- Managed AP/AR, vendor records, account reconciliation, payroll, tax preparation, and Texas Workforce Commission reports
- Converted accounting files from Excel into QuickBooks and trained owner/assistants to use new system
- Maintained all aspects of three separate corporate files, managing separate AP/AR, expenses, etc for each of three product lines
- Created invoices for international clients based on supplier invoices plus shipping costs/international fees
- Trained new staff on website management, back-end operations, inventory management, customer service, hardware setup, and merchant services operations
- Recruited and Supervised office assistant and sales representative.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reported to senior management on organizational performance and progress toward goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Supervisor-Call Center
American Airlines Direct Marketing Corporation
03.1991 - 03.1996
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed and implemented customer service policies to enhance satisfaction.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Science - Business Administration And Management
Purdue University
Associate of Science - Business Administration And Management
Collin County Community College
The Pacific Institute
Texas Cooperative Extension, Texas A & M
Skills
- New Business Development
- Logistics Management
- Operations Management
- Profitability improvement
- Brand Management
- Executive Leadership
- Board Collaboration
- Strategic Business planning
- Corporate Governance
Additional Requirements And Skills
- Proven experience as a Chief Operating Officer or relevant C-suite role.
- Understanding of business functions such as HR, Finance, Marketing, etc.
- Demonstrable competency in strategic planning and business development.
- Experience in fundraising, enhancing financial initiatives.
- Working knowledge of data analysis and performance/operation metrics.
- Proficiency in IT/Business infrastructure and MS Office.
- Outstanding organizational and leadership abilities.
- Excellent interpersonal and public speaking skills.
- Aptitude in decision-making and problem-solving.
Timeline
Chief Operations Officer
Intelliun Corporation
01.2005 - 01.2018
Human Resources Manager
Intelliun Corporation
01.1999 - 01.2005
HR/Office Manager/Bookkeeper
Pin2Call
01.1994 - 01.1999
Supervisor-Call Center
American Airlines Direct Marketing Corporation
03.1991 - 03.1996
Bachelor of Science - Business Administration And Management
Purdue University
Associate of Science - Business Administration And Management
Collin County Community College
The Pacific Institute
Texas Cooperative Extension, Texas A & M