Ajaee Njoroge
Fort Worth,TX
Summary
In my 7 years of customer service experience, I have had the honor to aid in the connections between companies and their customers by holding the passion to build as well as maintain strong customer relationships. I have developed skills in various fast-paced fields such as a high-volume call center, retail, sales, and the hair industry. Each opportunity has strengthened my ability to remain motivated and attentive while upholding regulatory procedures. By providing accuracy and adhering to guidelines I have persevered in exceeding standards of satisfaction with proper data analysis.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Accounts Receivable Representative
CINTAS- First Aid and Saftey Division
Irving , TX
08.2021 - Current
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Keeping track of assigned accounts via spreadsheet to identify outstanding debts and previous contact attempts
- Researching customer billing issues to establish action that will lead to the receipt of overdue balances and promote good customer relationships.
- Frequently communicating with customers and other Cintas partners in order to resolve account discrepancies.
- Managed weekly reports and conference calls.
- Updated customer accounts and processed payments.
- Evaluated open accounts to look for past-due balances and pursue collection strategies.
Account Representative
GC Services
San Diego, CA
08.2020 - 04.2021
- While working within a specific portfolio of customer accounts, as an addition to my team, I would contact debtors to inquire on payment solutions and negotiate resolutions to assist with the recovery of their accounts on behalf of Citi bank.
- These calls included being recorded for quality assurance in which I helped increase the companies compliance rate by following company standards and laws to working attentively to follow strict procedures.
- Received and processed client payments, and updated accounts.
- Maintained high standards of customer service while hitting collection goals.
Hairstylist
Simple Beautiful Salon
Lakewood, WA
12.2019 - 07.2020
- Renting a chair in a salon I covered a variety of different hair services that I was licensed to perform.
- Work diligently to remain compliant within health and chemical usage guidelines to secure the safety of clients.
- In this position, I would manage my clientele by booking appointments, having thorough consultations with clients, and providing proper hair care education.
- I promoted much of my work online through social media and worked to perfect my craft to achieve ultimate client satisfaction.
- Customized styles, services and products to suit every clients specific needs.
Hair Color Apprentice
Gene Juarez Salons & Spas
Seattle, WA
11.2018 - 12.2019
- While enduring extensive training and proper education to become a hair color specialist, I worked alongside senior artists working hands-on to learn all job related tasks.
- My responsibility was to assist a specific artist daily , this included taking over parts of the service and styling to maintain our schedule in a timely fashion and client standards.
- Part-time I would work at the front desk reception checking clients in and out, problem-solving any booking errors, and setting them up with a warm and welcoming first interaction.
- Maintained organization, cleanliness and safety in all work areas.
Sales Associate
Aldo
Tacoma, WA
11.2017 - 11.2018
- As a part of the Aldo Team, I educated customers on the benefits of our shoe care products while providing them with different options of footwear based on their specific desires and needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offered product and service consultations and employed upselling techniques.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
MetroPCS
Tacoma, WA
02.2017 - 08.2017
- My duties were to provide new, existing, and potential customers with a positive experience while visiting the kiosk.
- Exploring the needs of each individual and recommending services and phones that will work for a variety of backgrounds.
- I stayed educated on the promotions as well as the specs on all phones to be able to better assist customers and reach sales goals.
Education
Cosmetology
Gene Juarez Academy Of Beauty
Federal Way, WA10.2018
Some College (No Degree) - Liberal Arts And General Studies
Pierce College
Lakewood, WAHigh School Diploma -
Clover Park High School
Lakewood, WA06.2015
Skills
- Detailed Oriented
- Compliant
- Critical thinking
- Problem solving and resolution
- Account reconciliation
- Data entry & analysis
- Written & Verbal Communication
- Time management
- Sensitive material handling
- Strong interpersonal skills
- Organization
- Adaptable
- MS Office
- SAP Experience
Headline
Accounts Representative| Customer Service Specialist| Seeking full-time Key Accounts Receivable role| Proficient in account maintenance & compliance
http://linkedin.com/in/ajaee-njoroge-070454207
Certification
- Licensed [Cosmetologist] - 2018
Timeline
Accounts Receivable Representative
CINTAS- First Aid and Saftey Division
08.2021 - Current
Account Representative
GC Services
08.2020 - 04.2021
Hairstylist
Simple Beautiful Salon
12.2019 - 07.2020
Hair Color Apprentice
Gene Juarez Salons & Spas
11.2018 - 12.2019
Sales Associate
Aldo
11.2017 - 11.2018
Sales Associate
MetroPCS
02.2017 - 08.2017
Cosmetology
Gene Juarez Academy Of Beauty
Some College (No Degree) - Liberal Arts And General Studies
Pierce College
High School Diploma -
Clover Park High School
- Licensed [Cosmetologist] - 2018
Similar Profiles
Robert LeeRobert Lee
Sales Service Representative at Cintas First Aid and SafteySales Service Representative at Cintas First Aid and Saftey
Corey StevensCorey Stevens
Service Sales Representative at Cintas First Aid and SafetyService Sales Representative at Cintas First Aid and Safety
Eric Mendoza Jr.Eric Mendoza Jr.
Sales Service Representative at Cintas, First Aid And SafetySales Service Representative at Cintas, First Aid And Safety