Robert Lee
Loganville,GA
Summary
Energetic Outside Sales professional with solid record and significant background in HVAC services. Successful at working independently or in group settings to diagnose and fix components in residential and commercial environments. Dependable and industrious with superior work ethic and dedication to quality.
Successful at assessing and understanding problems and developing proactive, successful solutions to meet customer needs and maximize system performance. Positive, upbeat and committed to continuous professional development. Extensive knowledge and continuous training with Trane/American Standard equipment line
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Service Representative
Cintas First Aid and Saftey
Norcross, GA
02.2022 - Current
- Assisted customers with product selection, order placement, billing inquiries, and other sales related issues.
- Resolved customer complaints in a timely manner by identifying problems, researching solutions, and developing action plans.
- Analyzed customer feedback to identify opportunities for improvement in the customer experience.
- Developed strong relationships with customers through active listening and problem solving techniques.
- Communicated product features, benefits, pricing information to customers accurately and professionally.
- Enhanced customer engagement by offering complementary products and services
- Daily review of sales information guaranteeing correct order placement
- Identified potential areas of improvement within existing processes and procedures for enhanced efficiency.
- Delivered prompt responses while maintaining high service standards.
- Participated in team meetings to discuss strategies for improving overall customer service standards.
- Ensured compliance with all applicable laws when responding to customer inquiries.
- Responded quickly to critical situations that required immediate attention from management.
- Maintained consistent communication with clients concerning product and service utilization
- Resolved customer issues after sales transactions to maintain satisfaction.
Comfort Consultant
Holtkamp Heating and AIr
Suwanee, GA
03.2016 - 01.2022
- Detailed meetings with clients to plan for systems that would meet their needs..
- Applied exceptional skills in communication and conflict-resolution to improve decision-making process.
- Explained advantages and disadvantages of available products to customers to maximize satisfaction.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Planned, scheduled and coordinated detailed design phases of residential and commercial systems.
- Coordinated scheduled follow-up visits to insure quality control.
- Developed and expanded planning relationships with customers through loyal and dedicated service.
- Focused on high efficiency, multi-stage systems
Lead Service Technician
Holtkamp Heating & Air
Suwanee, GA
03.2014 - 03.2016
- Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
- Serviced units to residential and commercial heating and air conditioning customers.
- Used troubleshooting methods on HVAC components to diagnose and repair heat pumps, fireplace, geothermal, furnaces and air conditioning equipment.
- Attended employee meetings and training to learn about new techniques, trends and technologies.
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations.
- Presented job proposals for service repair or new units for new and existing customers.
- Maintained good selection of parts and tools to meet most common repair and maintenance needs without delay.
- Installed furnaces, boilers and A/C units in new and existing buildings and assessed functionality of existing units.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Responded quickly to emergency repair situations by phone or email within expected timeframes.
- Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
HVAC-R Service Technician
Phelps Heating and Air Conditioning
Monroe, GA
04.2007 - 03.2014
- Serviced special systems such as ductless and geothermal setups skillfully.
- Tested equipment following each install to determine efficiency and proper functionality.
- Delivered cost estimates on repair work to enable home and business owners to make informed decisions.
- Responded quickly to emergency repair situations by phone or email within expected timeframes.
- Repaired and modified heating, ventilating and air conditioning (HVAC) systems to improve efficiency.
- Scheduled preventive maintenance visits to keep customer heating and air conditioning systems operating at top performance.
HVAC Maintenance Technician
Snellville Heating & Air
Monroe, GA
10.2005 - 04.2007
- Maintained clear and safe workspace areas to meet OSHA standards.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
- Updated documentation for recordkeeping and customer use.
Education
Air Conditioning Technology Diploma - HVAC
Gwinnett Technical College
Lawrenceville, GA05.2005
General Studies
Georgia Perimeter College
Decatur, GASkills
- People skills
- Work ethic
- Maintenance & Repair
- Conflict resolution
- Working collaboratively
- Communication
- Customer service
- Planning
Certification
- Certified NATE in Air Conditioning and Heat Pump Service and Installation
- Building Performance Institute for Building Sciences
- Combustion Analysis Certification
Timeline
Sales Service Representative
Cintas First Aid and Saftey
02.2022 - Current
Comfort Consultant
Holtkamp Heating and AIr
03.2016 - 01.2022
Lead Service Technician
Holtkamp Heating & Air
03.2014 - 03.2016
HVAC-R Service Technician
Phelps Heating and Air Conditioning
04.2007 - 03.2014
HVAC Maintenance Technician
Snellville Heating & Air
10.2005 - 04.2007
Air Conditioning Technology Diploma - HVAC
Gwinnett Technical College
General Studies
Georgia Perimeter College
- Certified NATE in Air Conditioning and Heat Pump Service and Installation
- Building Performance Institute for Building Sciences
- Combustion Analysis Certification
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