Ajah Green
Tampa,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Maximus
11.2022 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative
One Touch Direct, Mobile
04.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Preschool Teacher
SeeSaw Junction Daycare
03.2020 - 04.2021
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
Sr. Youth Coordinator
Salesian Youth Center
06.2019 - 03.2020
- Created safe and positive environment conducive to learning and activities.
- Supervised activities and events for large groups.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
H.B. Plant High School
Plant City, FLSkills
- Data Entry
- Call Management
- Problem-Solving Abilities
- CRM Software
- Computer Proficiency
- Activity Planning
- Lesson Planning
- Early Childhood Education
- Social Skills Development
- Organizational Skills
- Microsoft Products
Timeline
Customer Service Rep
Maximus
11.2022 - Current
Customer Service Representative
One Touch Direct, Mobile
04.2021 - 11.2022
Preschool Teacher
SeeSaw Junction Daycare
03.2020 - 04.2021
Sr. Youth Coordinator
Salesian Youth Center
06.2019 - 03.2020
High School Diploma -
H.B. Plant High School