Summary
Work History
Education
Skills
Accomplishments
Timeline
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AJah Harold

Charlotte,NC

Summary

Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.

Work History

Assistant Manager

Joseph A. Bank
Winston-Salem, NC
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Managed customer service inquiries and complaints in a timely manner.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Assistant Manager

White House Black Market
Winston-Salem, NC
  • Maintained up-to-date knowledge of company products and services.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Established processes for monitoring customer satisfaction levels.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Communicated regularly with customers to gain insights into their needs.

Education

Bachelor of Arts - Digital Communications And Multimedia

Lenoir-Rhyne University
Hickory, NC
08-2021

Associate of Arts - Fine Arts

Forsyth Technical Community College
Winston-salem, NC
08-2019

Skills

  • Task Delegation
  • Recruiting and interviewing
  • Operations Management
  • Employee Performance Evaluations
  • Employee Scheduling
  • Product and service knowledge
  • Graphic and Media Design
  • Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)

Accomplishments

  • Awarded eight speech and debate plaques at Lenoir-Rhyne University

Timeline

Assistant Manager

Joseph A. Bank

Assistant Manager

White House Black Market

Bachelor of Arts - Digital Communications And Multimedia

Lenoir-Rhyne University

Associate of Arts - Fine Arts

Forsyth Technical Community College

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AJah Harold