Ajamu Fernando
Fort Lauderdale,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Kelly Connect Services
Fort Lauderdale, FL
01.2021 - 12.2024
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Synergy's
Tamarac, FL
08.2018 - 08.2021
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
Customer Service Representative0
Teleperformance
Tamarac, FL
01.2016 - 06.2018
- Answered customer inquiries via phone, email, and chat.
- Conducted regular follow-up calls with customers after resolving their issues.
Education
High School Diploma -
Blanche Ely
Pompano Beach06-2012
Skills
- Quality assurance controls
- Time management
- Follow-up skills
- Multi-line telephone operations
- Creative problem solving
- Product and service solutions
- Technical support
- Technical troubleshooting
- Critical thinking
Affiliations
- I am a future NBA Point God.
- I am a future Mangaka.
Languages
English
Professional
Timeline
Customer Service Representative
Kelly Connect Services
01.2021 - 12.2024
Customer Service Representative
Synergy's
08.2018 - 08.2021
Customer Service Representative0
Teleperformance
01.2016 - 06.2018
High School Diploma -
Blanche Ely
Similar Profiles
Tashawnda NelsonTashawnda Nelson
Technical Support Advisor at Kelly Connect ServicesTechnical Support Advisor at Kelly Connect Services
Deneisha HarrisDeneisha Harris
Customer Service Representative at Kelly Connect ServicesCustomer Service Representative at Kelly Connect Services
Drasht ParikhDrasht Parikh
Apple Support Advisor at Kelly Connect ServicesApple Support Advisor at Kelly Connect Services