Ajana Thomas
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Practiced Care Plan Coordinator dedicated to timely and accurate completion of patient assessments, supporting development of comprehensive care plans. Skilled at collaborating with interdisciplinary teams in monitoring progress and adjusting plans to achieve targeted results.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Aetna
06.2022 - Current
- Improved communication among healthcare providers, streamlining coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads of 250 plus effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Children's Services Manager
Hamilton County Job & Family Services
06.2017 - 05.2022
- Oversee staff of 6 responsible for completing assessments of child safety in response to reports of physical and sexual abuse, neglect and dependency within mandated timeframes and in accordance with federal, state and agency policy.
- Build and reinforce employees knowledge of child development, mental health, family and individual treatment modalities, substance abuse, and cultural competencies in relation to abuse and neglect within family dynamics.
- Attend policy meetings and provide feedback regarding practice to progress functions of child welfare.
Program Support Manager
Hamilton County Job & Family Services
06.2016 - 06.2017
- Enhance Children's Services program efficiency by streamlining processes ensuring achievement of key milestones and objectives.
- Developed and executed strategic plans for successful program implementation, resulting in improved performance metrics.
- Managed cross-functional teams to ensure timely delivery of projects within budget constraints.
- Collaborated with stakeholders to identify and implement process improvements, leading to increased productivity and cost savings.
- Improved communication channels between departments, fostering positive work environment conducive to high performance results.
Education
Bachelor of Arts - Psychology
Wright State University
Dayton, OHMaster of Science - Educational Psychology
Purdue
Lafayette, IN10.2019
Skills
- Multidisciplinary team collaboration
- Progress Monitoring
- Care Planning
- Organizational standards
- Interdepartmental Collaboration
- Documentation proficiency
- Policy Adherence
- Critical Thinking
Timeline
Care Coordinator
Aetna
06.2022 - Current
Children's Services Manager
Hamilton County Job & Family Services
06.2017 - 05.2022
Program Support Manager
Hamilton County Job & Family Services
06.2016 - 06.2017
Bachelor of Arts - Psychology
Wright State University
Master of Science - Educational Psychology
Purdue