Ajanae Kelley
Philadelphia,PA
Summary
Detail-oriented, and well-trained in equipment, materials, and resources. Excellent interpersonal, organizational, and communication skills. Driven to increase customer satisfaction while maintaining team efficiency and staying on top of daily demands.
A forward-thinking. Equipped to transform teams at all levels to maintain responsiveness and meet operational challenges head-on. I connect well with others. I am a tactical leader with diplomatic nature and a tenacious approach.
Dedicated Sales Associate offering many years of retail experience and success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Overview
3
3
years of professional experience
Work History
Library Student Worker
Harrisburg Area Community College
08.2018 - 05.2019
- Used library and in scholarly databases to locate necessary information
- Compiled and maintained circulation, material and equipment records
- Directed patrons to desired library books, reference items and equipment
- Sourced and processed interlibrary loans across networks
- Restocked returned items to correct shelf or storage locations
- Handled in-person and telephone requests for information and materials
- Organized library equipment and collections
- Cataloged new library resources and materials using Microsoft
- Collected fines from customers for overdue books and resources
- Located desired materials for institutional staff special projects
Sales Associate
American Eagle Outfitters
10.2016 - 12.2018
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Processed orders through system and coordinated product deliveries
- Assisted customers by finding needed clothing items and checking inventory for items at other locations
- Store Certified Jean Expert
President
Harrisburg Area Community College Student Gov.
08.2017 - 01.2018
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies
- Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities
- Eased internal restrictions on budgeting operations, empowering employees to improve operations from inside out
- Oversaw strategic business decision-making to develop, enhance and enforce business mission
- Promoted company public profile by delivering speeches, writing articles and presenting at industry conferences as public face of organization
- Formulated and launched marketing and promotional campaigns to maximize profits
- Applied lean strategies to implement operational enhancements, promote efficiency and cut costs
- Promoted professional development, social and networking events and outreach
- Held conferences
- Planned student functions
Cashier Sales Associate
Panera Bread
03.2017 - 05.2017
- Trained new team members in cash register operation, stock procedures and customer service
- Learned roles of other departments to provide coverage and keep store operational
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Maintained flexibility to work varied schedule, including nights and weekends
- Greeted incoming customers and provided personable and knowledgeable service
- Remained standing for prolonged periods of time, in addition to repeated walking, bending, stretching and occasional lifting up to 20 lbs
- Presented friendly and positive attitude while communicating clearly with customers and colleagues
- Worked closely with front-end staff to assist customers
- Applied conversational Spanish abilities to connect with individuals and better serve individual needs
- Prepared food, including drinks, and bakery items
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Education
Bachelor of Science - SLP/ Communications And Speech Disorders
Temple University
Philadelphia, PA08.2023
Skills
- Administrative support
- Customer Service
- Integrated library systems
- Microsoft Access
- Master calendar management
- Quick learner
- Customer assistance
- Troubleshooting and resolution
- Strategic planning
- Merchandising knowledge
- Inventory control procedures
- Cash handling accuracy
- Great customer service and communication skills
- Bilingual
Languages
Spanish
Professional Working
Timeline
Library Student Worker
Harrisburg Area Community College
08.2018 - 05.2019
President
Harrisburg Area Community College Student Gov.
08.2017 - 01.2018
Cashier Sales Associate
Panera Bread
03.2017 - 05.2017
Sales Associate
American Eagle Outfitters
10.2016 - 12.2018
Bachelor of Science - SLP/ Communications And Speech Disorders
Temple University