Alexander Reyes
BOCA RATON,FL
Summary
Zealous and considerate individual with aspirations of progressing not only oneself through experience and hard work, but the workplace and its interests. As an innovative thinker and a solution-finder, I would like to bring the experience I have gained through all facets of life into contributing to maintaining the integrity and growth of the workplace. I am an individual that does not require much additional motivation to pursue my objectives, with strong work ethic, adaptability, and interpersonal skills, I am determined to exceed any expectations placed upon me.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Library Student Worker
Broward County Library
Coral Springs, FL
08.2023 - Current
- Assisted patrons with locating materials and providing basic information about library services.
- Organized book shelves, returning books to their proper places.
- Helped patrons check out and return library materials using the automated system.
- Scanned documents for digital archiving.
- Cataloged new acquisitions into the library's database.
- Compiled lists of resources available in the library collection.
- Provided technical assistance with computers and other equipment in the library.
- Performed basic maintenance tasks such as dusting shelves and restocking supplies.
- Answered patron inquiries via phone, email, or in person regarding library policies and procedures.
- Processed interlibrary loan requests for patrons seeking materials not held at the local branch.
- Researched topics related to reference questions from patrons.
- Troubleshot minor computer issues for patrons using public workstations.
- Conducted regular inventory checks on library resources.
- Attended staff meetings and training sessions to stay up-to-date on best practices for librarianship.
- Provided support for special events hosted by the library such as author visits or workshops.
- Sorted incoming mail and packages delivered to the library.
- Assisted in developing marketing strategies to promote awareness of the library's services among potential users.
- Collected materials from depository, checking them back into system and reshelving.
- Located requested books on shelves for library patrons.
- Followed Dewey Decimal System to shelve library books.
- Assisted with checking in and out books and materials at library serving [Number] patrons.
- Repaired worn spines and torn pages on library books.
- Encouraged patrons to participate in special library events and classes.
- Taught first-time users how to utilize online database.
- Performed clerical duties such as answering phones, making copies and mailing materials.
- Helped patrons find specific materials, access library technology and learn borrowing policies.
- Helped facilitate interlibrary loans and followed up with patrons to provide updates.
- Served patrons with friendly and professional communication during check-out transactions.
- Demonstrated professionalism and integrity in interactions with coworkers, management and patrons.
- Emptied book drops and reshelved materials in alignment with established processes.
- Leveraged knowledge of library categorization method to reshelve materials.
- Used web-based applications and industry-specific software to locate catalog information.
- Participated in periodic inventories of library collections.
- Contributed to library event setup and cleanup.
Telemarketer
Family Business
Miami, FL
05.2023 - 08.2023
- Maintained up-to-date knowledge of company products and services.
- Utilized customer relationship management software for tracking leads and sales efforts.
- Created reports detailing telemarketing activities and results.
- Worked closely with marketing teams to develop effective strategies for increasing customer base.
- Assisted in developing new business prospects by following up on leads generated from various sources.
- Attended training sessions on a regular basis to stay updated on changes in industry regulations.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Recorded accurate notes about each conversation into company database for future reference.
- Handled inbound telephone calls from interested customers.
- Broke down objections using friendly, persuasive strategies.
- Maintained and recorded customer information in database.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Documented sales call data in company software.
Education
High School Diploma -
Florida Atlantic University
Boca Raton, FL08.2026
High School Diploma -
Olympic Heights Community High School
Boca Raton, FL05.2022
Skills
- Community Engagement
- Technology Support
- Technical Troubleshooting
- Library Resources
- Event Preparation
- Online Computer Library Center
- Library of Congress Classification System
- Patron Relations
- Record Updating
- Microsoft Access
- Microfiche Machines
- Database Management
- Integrated Library Systems
- Research Assistance
- Digital Preservation
- Dewey Decimal Classification System
- Materials Inspection
- Guest Services
- Collaboration
- Fluent in English
- Fluent in Spanish
- Report Preparation
- Due Diligence
- Data Analysis
- Advanced Computer Skills
- MS Office Suite
- Finance
- Compiling Data
- Report Creation
- Self-Motivated Professional
- Adobe Software
- Preparing Memos
- Documentation Skills
- Quickbooks
- Superior Time Management
- Negotiation
- Customer Relationship Management
- Research Abilities
- Report Generation
- Attention to Detail
- Client Relations
- Records Administration
- Project Support
- Team Collaboration
- Quality Control
- Effective Multitasking
- Customer Service
- Work Prioritization
- Strategic Planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Microsoft Office Specialist certification
Affiliations
- I enjoy playing team sports.
- Socializing with others
- Helping people resolve their issues and find solutions.
- Learn new skills and information.
Timeline
Library Student Worker
Broward County Library
08.2023 - Current
Telemarketer
Family Business
05.2023 - 08.2023
High School Diploma -
Florida Atlantic University
High School Diploma -
Olympic Heights Community High School
- Microsoft Office Specialist certification
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