Microsoft Word
A'Janae Mcdonald
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
1
1
year of professional experience
Work History
Waitress
First Watch
11.2023 - Current
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Waitress
Uncle Julio's
06.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
Call Center Representative
Springs Connect Call Center
01.2023 - 05.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
High School Diploma -
Carlisle Area High School
Carlisle, PA05.2018
Skills
- Customer Service
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Dining Area Maintenance
- Guest Relations Management
- Complex Problem-Solving
- Sales Expertise
- Quality Assurance
- Data Entry
- Call Control
- Proficient in Microsoft Word
Software
References
References available upon request.
Timeline
Waitress
First Watch
11.2023 - Current
Waitress
Uncle Julio's
06.2023 - Current
Call Center Representative
Springs Connect Call Center
01.2023 - 05.2023
High School Diploma -
Carlisle Area High School