AJAY K VERMA
Queens
Summary
Hardworking, reliable, and detailed oriented. Works well with others as well as independently. Highly motivated; accurate and quick with good interpersonal skills. Excellent Customer Service Skills. New York 8 Hour Pre- Assignment Security Certificate. New York State 16 Hour Security Certificate. New York State Security License. Bilingual; Hindi, English. Analytical Terminal Manager dedicated to bolstering efficiency through increased payloads, improved customer service, and equipment utilization. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Team-oriented approach to effectively support terminal efforts.
Overview
10
10
years of professional experience
Work History
Checking Agent
Lufthansa Group Swiss Austrian
- Current
- Working as Checking Agent using Altea for managing flights
- Coordinate with gate incharge planning flight timings and arrivals
- Updating special upgrades and managing smooth and secure boarding at gates
Emirates Airlines / Etihad Airways / CLC and BSO
- Current
- Coordinate with the EK Flights make Plannings for today and up coming flights
- Making sure about the crew list and Pax count clearing the GD from the customs
- Delivering bags calling Guest for there left over bags making Fedex labels
- Updating BSO files each day and end of the shift checking Voicemail
Load Control Department
Jet way Avation Group
JFK Terminal 4
- Current
- Responsible Offloading the Air craft when Arriving
- Making sure that All Cargo and Baggage AKEs been offloaded and Loaded prior for Departure
- Communicate with the Crew and Swiss Port and Engineers
- Making sure the Balance of the Air Craft is good prior for take off
Flight Catering
Jet Way Group
JFK Terminal 4
- Current
- Responsible for Trolleys of Food for Kuwait Airways.
- Making sure no Illegal things in the Food Trolleys and Bins of Blankets.
- Looking out any Hazard Materials in the Food Truck also while searching the Stuffs
- Making sure all Paper work is Right for the flights while sealing the Food Trolleys
Flight Security
Jet way Group
JFK Terminal 4
07.2018 - 09.2018
- Working with KLM and Delta Operations dealing with Flight Operations.
- Responsible for KLM Airline Crew at Departures and Arrivals.
- Securing flights before Boarding while at the Gates.
- Doing Aircraft Search Checking Ids and Boarding Passes at the Gates.
Terminal 7 Manager
British Airways
Jamaica
01.2016 - 08.2017
- Oversaw daily terminal operations and ensured compliance with safety regulations.
- Managed staff schedules and allocated resources for efficient workflow.
- Coordinated passenger services to enhance customer experience at the terminal.
- Implemented operational procedures to streamline baggage handling processes.
- Trained new employees on terminal protocols and safety measures.
- Conducted regular inspections of facilities and equipment for maintenance needs.
- Collaborated with airline partners to optimize service delivery at the terminal.
- Resolved passenger inquiries and concerns promptly to maintain service quality.
- Managed daily operations of the terminal, including staff scheduling and inventory management.
- Developed safety protocols to ensure compliance with OSHA regulations and company policies.
- Communicated with dispatched personnel and drivers to ensure efficiency.
- Supervised worker efficiency and rectified issues with performance.
- Negotiated contracts with vendors for supplies needed at the terminal.
- Implemented strategies to optimize efficiency across all departments while minimizing costs.
- Reviewed invoices from vendors to ensure accuracy before payment was made.
- Organized training programs for employees regarding safety protocols, customer service techniques.
- Conducted research into new products or services that could benefit the terminal operations.
Education
Reserve -
United States Marine Crops (USMC)
10.2025
High School - General Academic Studies
Hillcrest High School
Queens, NY, United StatesSkills
- Flight operations
- Customer service
- Team management
- Regulatory compliance
- Problem solving
- Time management
Timeline
Flight Security
Jet way Group
07.2018 - 09.2018
Terminal 7 Manager
British Airways
01.2016 - 08.2017
Checking Agent
Lufthansa Group Swiss Austrian
- Current
Emirates Airlines / Etihad Airways / CLC and BSO
- Current
Load Control Department
Jet way Avation Group
- Current
Flight Catering
Jet Way Group
- Current
Reserve -
United States Marine Crops (USMC)
High School - General Academic Studies
Hillcrest High School