MELINDA MCAFEE
Stillwater,OK
Overview
26
26
years of professional experience
Work History
Passenger Service & Lounge Agent
Air Canada
London, UK
03.2008 - 05.2015
- Provided premium guest services in an exclusive lounge environment, assisting travelers with reservations, flight changes, and special requests to enhance their travel experience.
- Provided versatile operational support, including passenger check-in, gate management, and baggage services.
Flight Attendant
Delta Airlines
Atlanta, GA
10.2000 - 11.2006
- Ensured passenger safety and comfort on domestic and international flights, fostering a welcoming travel environment.
- Delivered in-flight service including food and beverage offerings, enhancing overall passenger experience.
Customer Service & Ramp Agent (Seasonal)
United Airlines
Wichita, KS
05.2000 - 08.2000
- Executed ramp, check-in, gates, and baggage service office duties while ensuring overnight aircraft cleanliness.
- Loaded and unloaded baggage from aircraft efficiently.
- Operated ground support equipment for aircraft servicing.
Retail Associate
TJ Maxx, TJX Companies
Stillwater, Oklahoma
12.2025 - Current
- Processed transactions efficiently to ensure a smooth checkout experience.
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to improve product visibility and customer engagement.
ReStore & Office Volunteer
Habitat for Humanity
Stillwater, OK
03.2025 - 12.2025
- Assisted customers with inquiries and donations, enhancing store organization.
- Engaged community members to promote Habitat for Humanity's mission at trade shows and fundraising events.
Massage Therapist
Self Employed
Various locations US & UK
06.2018 - Current
- Provided therapeutic massage treatments to clients, including Swedish and Deep Tissue Massage.
- Developed individualized treatment plans based on clients' preferences.
Education
Facial Massage & Skincare
Alison Angold Academy
London, UK01-2019
Associate of Applied Science - Massage Therapy
Hillcroft College
Surbiton, UK06-2018
Skills
- Customer Service
- Communication
- Problem Solving
- Public speaking
- Time management
- Adaptability
- Flight operations
- Reservation systems
- Baggage handling
- Safety compliance
- Check-in process efficiency
- Boarding gate management
- Public address system operation
- Flight change processing
Training
- Air Canada, LHR, Completed initial four-week training course as well as yearly recurrent training in: Customer Service, Dangerous Goods, Fire Safety and Aviation Security.
- Delta Airlines, ATL, Intensive six-week course included training in emergency procedures, customer care and service delivery, aircraft and equipment knowledge, and products and services training.
Professional Overview
Safety-oriented Aviation and Customer Service Professional with over 15 years of experience in the travel and retail sectors. Proven track record in passenger check-in, ticketing, and gate management for major carriers including Delta and Air Canada. Seeking to leverage extensive experience in FAA-regulated environments and ramp operations to provide a seamless travel experience as a customer service representative for American Airlines.
Timeline
Retail Associate
TJ Maxx, TJX Companies
12.2025 - Current
ReStore & Office Volunteer
Habitat for Humanity
03.2025 - 12.2025
Massage Therapist
Self Employed
06.2018 - Current
Passenger Service & Lounge Agent
Air Canada
03.2008 - 05.2015
Flight Attendant
Delta Airlines
10.2000 - 11.2006
Customer Service & Ramp Agent (Seasonal)
United Airlines
05.2000 - 08.2000
Facial Massage & Skincare
Alison Angold Academy
Associate of Applied Science - Massage Therapy
Hillcroft College