Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mena Abdelsaid

Bayonne,NJ

Summary

To obtain a position in a company where my knowledge and skills of customer service and check agent can be applied. 5 years’ experience in working in different database such as Experience in working under pressure in a fast moving environment. Able to be an integral member of an administrative and clerical team, and can follow instructions and also have a willingness to learn . Ability to learn fast in a short time. Ability to meet deliverable deadlines. Ability to handle multiple tasks. Ability to handle guest commands quickly and politely. Flexible (Able to help in anything even if it is not my job). Ability to time manages my day. Highly experienced with volunteering experience in family social work in the United States and Egypt. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Checking Agent

Assuit international airport
04.2020 - 04.2023
  • Working in different database software to check agent and enter the guest’s data
  • Built positive relationships with customers through handled escalated calls from customers or coworkers, and directors with patience and understanding
  • Review guest travel documents to meet government travel requirements and input the information accurately into computer systems
  • Direct and assist airport guests to their mode of transportation upon arrival and departure of airport terminal
  • Provide general assistance to guests in a very busy, fast pace environment

Executive Director

International office
05.2018 - 03.2020
  • Creating business plans
  • Overseeing day-to-day activities
  • Improving performance, developing organizational culture,
  • Supervising heads of departments, reporting on revenue, and directing organizational strategy
  • Modern instructive institute for computer – Malawi, Egypt customer service
  • Worked closely with organizational leadership and the board of directors to strategically affect operational direction.
  • Exercised appropriate cost control to meet budget restrictions and maximize profitability.

Customer Service Representative

Modern Insructive Institute For Computer
02.2016 - 04.2018
  • Greeted student entering establishments
  • Working in different database software to enter the student’s data
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor of Arts - Tourism And Hotels & Tourist Guidance

Minya University Cairo
Minya
05.2015

Skills

  • Customer Needs Determination
  • Time Management
  • Order Fulfillment
  • Resource Allocation
  • Strong Communication Abilities
  • Help Desk Support
  • Hardware Installation
  • Computer Hardware Knowledge
  • Technical Support
  • Hardware and Software Installation

Certification

HTML CSS XHTML C++ Microsoft Office CISCO Packet program Data logic Diagrams Oscilloscope Biopac Data Acquisition Board Electronic circuit boards and assemblies. Design systems and Network

Timeline

Checking Agent

Assuit international airport
04.2020 - 04.2023

Executive Director

International office
05.2018 - 03.2020

Customer Service Representative

Modern Insructive Institute For Computer
02.2016 - 04.2018

Bachelor of Arts - Tourism And Hotels & Tourist Guidance

Minya University Cairo
Mena Abdelsaid