Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ajay Rai

Murfreesboro,TN

Summary

An enthusiastic, high-performing and career orient individual seeking a career in IT with more than 5 years of experience in a similar field, do not hesitate to go the extra mile to meet and exceed the goals of the company by focusing on small details. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Field Technician

Franciscan Children Hospital
07.2024 - Current
  • Created technical documentation to complete equipment maintenance and repair
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at End users sites
  • Imaged and deploy Computers as per the End Users requirement
  • Responsible for all the inventories
  • Tested all hardware and software before Installations for efficiency

Field Technician

Boston Children Hospital
06.2022 - Current
  • Established a strong professional reputation with clients through consistent delivery of high-quality service and technical expertise
  • Enhanced system performance by troubleshooting and resolving hardware and software issues with the proper documentation
  • Collaborated with cross-functional teams to develop IT solutions that met business requirements and objectives
  • Maintained detailed documentation regarding all aspects of IT- infrastructure such and software and hardware
  • Configured hardware devices and software to ensure smooth function and maximum satisfaction of the clients

Network Care Specialist

Toast, Inc
07.2021 - Current
  • Assisted the deployment of a new network infrastructures, ensuring seamless integration with the existing systems
  • Enhanced system performance by troubleshooting and resolving hardware, software and network issues
  • Expedited the resolution of technical issues through effective communication and various tool's like Jira, Cisco Meraki dashboard, Ubiquiti dashboard, Five
  • Implemented proactive maintenance measures to prevent potential network outages and unsure system reliability
  • Boosted client satisfaction by providing timely and efficient remote support for diverse technical concerns
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes

Operation Representative II

Toast, Inc
08.2018 - Current
  • Configured custom networks & security for Customers router, access points, printers (IP's), Kiosks, and Scales as per the company standards
  • Trained New hires and assisted them on the day to day functions including hardware and software configuration and fulfillment
  • Fulfilled and Shipped hardware orders with precision and efficiency
  • Communicated effectively with peers to troubleshoot issues, both internally within the Hardware Operations team & externally with Customers
  • Performed Quality Assurance of incoming hardware devices, ensuring correct and proper functionality prior to the customer receiving their hardware
  • Collaborated with leads, managers and onboard consultants to get the hardware shipped to the clients

Owner

S&M Sushi Corp
06.2018 - Current
  • Responsible for day to day operations, including food inspection and preparation
  • Communicated with customers and Store Manager regarding the service and inventory
  • Effectively maintained Food safety and hygiene rules and regulations
  • Ensured efficient schedules for all the employees

Senior Operations Representative

Toast Inc
09.2018 - 07.2021
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
  • Maintained accurate records of operations activity, enabling data-driven decisionmaking.
  • Participated continuous improvement initiatives aimed at enhancing overall organizational effectiveness.
  • Enforced safety, security, quality and performance procedures, rules and requirements.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Delegated work and coordinated staff members' daily responsibilities.
  • Collaborated with cross-functional teams to successfully execute projects and deliver results.
  • Generated and distributed documentation for orders.

Education

Bunker Hill Community College
Boston, Massachusetts
09.2017

Han University of Applied Science
09.2015

Kathmandu Don Bosco college
09.2011

Skills

  • Organization and Time management
  • MS- Word
  • Excel
  • Power Point
  • Salesforce
  • Netsuite
  • EloView
  • Meraki Dashboard
  • Ubiquiti dashboard
  • Epic
  • Service Now
  • Interpersonal and written communication
  • Safety Management
  • Quality Assurance Controls

Certification

  • CCNA course completion certificate
  • Manager's level training from AFC (Advance Fresh Concept)
  • Communication Foundation
  • Fundamental python language

Timeline

Field Technician

Franciscan Children Hospital
07.2024 - Current

Field Technician

Boston Children Hospital
06.2022 - Current

Network Care Specialist

Toast, Inc
07.2021 - Current

Senior Operations Representative

Toast Inc
09.2018 - 07.2021

Operation Representative II

Toast, Inc
08.2018 - Current

Owner

S&M Sushi Corp
06.2018 - Current

Han University of Applied Science

Kathmandu Don Bosco college

Bunker Hill Community College

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Ajay Rai