Ajayla Deriso
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 3 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
J&M Construction
Americus, GA
05.2022 - 07.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Apple
Remote
06.2019 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Management And Organizational Studies -
Valdosta State University
Valdosta, GA12.2021
Business Logistics Management - Business And Managerial Economics
Albany Technical College
Albany, GA12.2019
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Scheduling
- File Organization
Certification
Lean Six Sigma Green Belt
Supply Chain Management
Quality Assurance Specialist
Logistics Specialist
Timeline
Administrative Assistant
J&M Construction
05.2022 - 07.2025
Customer Service Representative
Apple
06.2019 - 08.2022
Bachelor Of Management And Organizational Studies -
Valdosta State University
Business Logistics Management - Business And Managerial Economics
Albany Technical College