Ajayla Deriso
Leesburg,GA
Summary
Dynamic manager with a proven track record at TitleMax, excelling in operations management and team leadership. Enhanced service quality through strategic training programs and process improvements, achieving streamlined workflows. Skilled in customer relationship management and decision-making, fostering a culture of excellence and efficiency within the team.
Overview
6
6
years of professional experience
Work History
Manager
TitleMax
Albany, GA
06.2023 - 01.2026
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Developed training programs to enhance team performance and service quality.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Analyzed customer feedback to identify areas for service enhancement and employee development.
Receptionist
Pope Dental
Americus, GA
03.2021 - 05.2023
- Greeted patients and visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls to appropriate staff.
- Scheduled appointments using practice management software for optimal efficiency.
- Collected and verified patient insurance information for accurate billing processes.
Administrative Assistant
Freedom Harvest
Leslie, GA
12.2019 - 02.2021
- Managed daily office operations, ensuring efficient workflow and resource allocation.
- Assisted in scheduling appointments and meetings, coordinating calendars for team members.
- Organized and maintained electronic filing systems, improving document retrieval efficiency.
- Prepared correspondence and reports, enhancing communication within the organization.
Education
Bachelor of Science - Organizational Leadership
Valdosta State University
Valdosta, GA12.2021
Business Management
Albany Technical College
Albany, Georgia, GA12.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Strategic planning
- Operations management
- Customer relationship management (CRM)
Timeline
Manager
TitleMax
06.2023 - 01.2026
Receptionist
Pope Dental
03.2021 - 05.2023
Administrative Assistant
Freedom Harvest
12.2019 - 02.2021
Bachelor of Science - Organizational Leadership
Valdosta State University
Business Management
Albany Technical College