Devika Singh
8338 Governor Run. Ellicott City,MD
Summary
Forward-thinking Healthcare Consultant bringing 10 years successful history identifying process breakdowns in hospital billing, collections and cash posting processes. Dedicated to implementing innovative solutions to address issues. Expertise in evaluating and analyzing operational, clinical and financial performance. Analytical and responsive professional committed to supporting hospital in decreasing unnecessary expenses and improving efficiency.
Overview
8
8
years of professional experience
Work History
Senior Healthcare Consultant/Physician Team
Oracle Cerner Healthcare
08.2021 - Current
- Consulted with client and identify business needs in terms form system design requirements and responsibilities to determine optimal solution business to build and provide the medical team in Cerner EHR
- Traveled to clients’ medical hospitals on to provide on-site, configuration, support and maintenance of the Clients Cerner solution
- Work with internal teams facilitate client to ensure optimal solutions and milestones
- Worked in accordance with corporate organization securities and policies to safeguard clients the client and take appropriate action to provide any to prevent, and report with scope of physicans and rest of medical team
Area Medical Office Manager
Outreach Medical Mental Health And PCP Clinics
03.2021 - 12.2021
- Medical hiring and administrative staff
- Evaluating staff performance
- Scheduling staff for their work
- Establishing office policies and procedures
- Ensure that patients insurance is approved so that they may receive health care services, and authorizations
- Preauthorization’s for MRIs, CTs, X-Rays
- Medication Refills
- E-Clinical EHR Usage/Documentation
- Referrals to Doctors for Busy Medical Practice-2 Locations
- Medical Assistance/Medical Support in Office as Needed
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Oversaw accounting, budgeting, and financial reporting.
- Assisted with regulatory issues such as compliance.
- Built relationships with physicians to create steady referral pipeline.
- Performed patient assessments and contributed to development of interdisciplinary care plans.
All Healthcare Teams Manager and Agency Coordinator
Beatrice Loving Heart, Case Management
03.2020 - 11.2020
- Upper Level Management Team
- Oversaw all team supervisors (10 supervisors), and the staff (80) that reported to them and any logistics, to the upper level administration and manage coordinators
- Ensured that the office was functioning on a daily basis, through zoom meetings, and calls during COVID
- Carried a caseload of 25 personal clients for the State of Maryland, Medicaid Department
- Coordinated and monitored all home office staff and worked with the program coordinator to ensure that staff was performing at an optimal level
- Coordinated and worked with the Training Team to facilitate the training of new hires, and overseeing the supervisors weekly
Healthcare Consultant
CareFirst BlueCross Blue Shield
05.2019 - 10.2019
- Conducted organizational studies and evaluations for the Primary Care Doctors team in the local area providing them with market plans, and medical insurance billable rates
- Prepared informative manuals to assist healthcare organizations and hospitals in managing their healthcare system more efficiently and effectively
- Assisted in designs systems and procedures.
ADVISORY SERVICES/RISK TRANSFORMATION/HEALTHCARE/STAFF CONSULTANT
EY, Ernst & Young LLP
06.2016 - 07.2017
- Performed risk assessments for clients in the public and healthcare sector
- Successfully holding meetings with key management in the organization to identify prominent regulatory, operational, and financial risks
- Created and delivering audit reports with actionable recommendations to seniors and upper level management for clients
- Identifying areas of risks and assets for the client with actionable plans to mitigate risks
- Documented processes and mapping out internal controls and control gaps for large healthcare corporations
- Work includes documenting processes and controls related to financial statements, and operation flow processes
- Tested and remediating internal controls for clients in the healthcare industry to assess internal control operating effectiveness
MARYLAND PODIATRY & SURGICAL CENTER
02.2015 - 04.2016
- Provided overall practice support relating to business processes, revenue cycle and patient history/vital assessments
- Worked with physician offices to ensure proper documentation according to insurance guidelines, including CMS
- Developed and facilitated control activities to ensure accurate claims submissions to Medicare, Aetna, Blue Cross and Blue Shield, Medical Assistance, Humana, Cigna, United Healthcare, Tricare Military Insurance, and other guidelines for accurate claim submissions
- Responsible for generating and seeking reimbursable Durable Medical Equipment (DME) sales opportunities that have led to increased revenue for the office
- Developed a marketing plan to increase referral of patients with chronic muscle pain to the facility for EPAT treatment recently approved
- By the FDA
- Activities include developing marketing materials and conducting sales meetings with various area providers
- Worked in conjunction with healthcare consulting firms to collaborate on various projects for credentialing, contracting and network development of onsite surgical centers
- Supervised and trained new resources on billing and other operational processes.
Education
M.B.A - HEALTHCARE MANAGEMENT
JOHNS HOPKINS UNIVERSITY
2018
UNDERGRADUATE DEGREE - Basic Medical Science
AMERICAN UNIVERSITY OF ANTIGUA, COLLEGE OF MEDICINE
2012
B.A. - Economics
UNIVERSITY OF MARYLAND
2005
Skills
- Advanced Medical and Clinical Terminology
- Workflow Processes
- Business Development
- Operational Efficiency
- EPIC Software Hospital Implementation/and Training Team Coordinator
- Case Manager/All Healthcare Teams Manager Coordinator and Supervisory Skills
- Effective Team collaborator, Data Analytics, Backend Hospital, and Practice Management Support
- Ability to demonstrate organizational skills, with strong attention to detail,
- Ability to multitask
- Excellent verbal communication with proven ability to work effectively in diverse, cross-functional, and multi-cultural environments
- Experienced in office management, and/or administration
- Sales Goals
- Multiple EHR Product Use in Private and Hospital Setting
Timeline
Senior Healthcare Consultant/Physician Team
Oracle Cerner Healthcare
08.2021 - Current
Area Medical Office Manager
Outreach Medical Mental Health And PCP Clinics
03.2021 - 12.2021
All Healthcare Teams Manager and Agency Coordinator
Beatrice Loving Heart, Case Management
03.2020 - 11.2020
Healthcare Consultant
CareFirst BlueCross Blue Shield
05.2019 - 10.2019
ADVISORY SERVICES/RISK TRANSFORMATION/HEALTHCARE/STAFF CONSULTANT
EY, Ernst & Young LLP
06.2016 - 07.2017
MARYLAND PODIATRY & SURGICAL CENTER
02.2015 - 04.2016
M.B.A - HEALTHCARE MANAGEMENT
JOHNS HOPKINS UNIVERSITY
UNDERGRADUATE DEGREE - Basic Medical Science
AMERICAN UNIVERSITY OF ANTIGUA, COLLEGE OF MEDICINE
B.A. - Economics
UNIVERSITY OF MARYLAND