AJAY ROSHAN MANNALA
Hyderabad,India
Summary
Dynamic Guest Service Associate with a proven track record at JW Marriott Marquis Hotel Dubai, excelling in guest relations and reservation management. Recognized for enhancing customer satisfaction through effective conflict resolution and event coordination, ensuring memorable experiences in luxury hospitality environments. Committed to delivering exceptional service and fostering team collaboration.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Service Associate
The Leela Kovalam, a Raviz Hotel
12.2024 - Current
- Delivering exceptional guest services, ensuring customer satisfaction and seamless operations
- Managing check-ins, check-outs, and handling guest inquiries efficiently
- Assisting in coordinating guest preferences for a personalized experience
- Collaborating with various departments to enhance service quality
Guest Service Associate
JW Marriott Marquis Hotel Dubai
04.2024 - 09.2024
- Provided top-tier guest services in a luxury hospitality setting
- Managed reservations, room allocations, and assisted in front office operations
- Addressed guest concerns promptly, ensuring high service standards
- Assisted in special events and VIP guest handling
Industrial Exposure Training
The Lalit
MUMBAI, MAHARASTRA
- Gained hands-on experience in various hotel operations
- Developed expertise in guest handling, room preparation, and food service.
- Acquired knowledge of standard operating procedures in luxury hotels.
Education
Bachelors in Hotel Management & Catering Technology - BHMCT
Regency College of Culinary Arts And Hotel Management
HYDERABAD05-2024
Board of Intermediate -
Sri Chaitanya Junior College
KarimnagarSkills
- Guest relations
- Reservation management
- Event coordination
- Customer service
- Team collaboration
- Conflict resolution
Certification
- Towel Art & Bed Presentation
- Bar Fairing & Mixology (Regency College)
- Market Survey on Flowers & Foliages for Flower Arrangements
- Guest Service Training – JW Marriott Marquis Hotel Dubai (2024)
Academic Participation And Achievements
- Participated in International Housekeepers Week Competitions.
- Engaged in Outdoor Catering Events at leading 5-star hotels across Hyderabad.
- Competed in Ingredient Display, Miniature Display, and Finger Food Display during BHMCT.
- Showcased Hotel Uniform Display during 2nd year of BHMCT.
Timeline
Guest Service Associate
The Leela Kovalam, a Raviz Hotel
12.2024 - Current
Guest Service Associate
JW Marriott Marquis Hotel Dubai
04.2024 - 09.2024
Industrial Exposure Training
The Lalit
Bachelors in Hotel Management & Catering Technology - BHMCT
Regency College of Culinary Arts And Hotel Management
Board of Intermediate -
Sri Chaitanya Junior College
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