Sela Josephs

Well-rounded guest service associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests, and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Provided excellent service by providing in-depth product knowledge of ingredients, food pairings, and food descriptions, as well as in recommending services and products.

Proficient in serving customers to ensure utmost customer satisfaction, designed enticing displays to encourage and increase sales, accomplished persuasive communication skills to encourage upselling when interacting with customers.

• 3+ years of experience in the restaurant industry as server, host, food-runner, and cashier.
• Became apart of the Server Training Program, in which strongest servers are recruited to train new hires.
• Accustomed to high stress situations from previous experience and equipped to remain calm and uphold professional service when things may potentially go awry.
• Critical thinking skills to make executive decisions in the moment without supervision or explicit directions.