Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Prestin Hang

Belle Plaine,MN

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hands-on [Associate] experienced creating customer-oriented fun environments to promote gaming activities. Passionate about guest service and hospitality. Maximized potential through gaming operation and outstanding customer service. Proactive [Associate] with successful background maintaining order and cleanliness in game room to create welcoming atmosphere. Digital technology proficiency to promote positive interaction. Proactively communicates with all guests and supplies technical support in response to problems. Outgoing [Associate] elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.

Overview

4
4
years of professional experience

Work History

Guest Service Associate

Kwik Trip
11.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Walked through properties to maximize guest safety and clear areas of trash and debris.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores [Number]%.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Game Operator

Cedar Fair
06.2022 - Current
  • Built and established positive relationships with patrons, team members and supervisors.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.

Cashier

Coborns
12.2021 - 05.2022
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Checked personal identifications during alcohol and tobacco sales.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.`````````
  • Restocked and organized merchandise in front lanes.
  • Operated cash register to record transactions accurately and efficiently.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Baker

Jims Apple Farm
06.2019 - 11.2021
  • Packaged finished products for sale.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Managed display cases to verify freshness and attractiveness of products.

Education

High School Diploma -

Belle Plaine Senior High School
Belle Plaine, MN
05.2023

Skills

  • Product Sales
  • Greeting and Directing
  • Rewards Programs
  • Local Amenities Knowledge
  • Sales Expertise
  • Zoning Permits
  • Billing and Invoicing
  • Preparing Food Items
  • Customer Satisfaction
  • Attentive Service
  • Reading Comprehension
  • Belt Conveyors
  • Room Inventory
  • Ability to Be a Leader

Additional Information

Clubs

Basketball (2017-2019)

Football (2017-22)

Track and Field (2021-23)


Community Service

Helped with Flag football for the youth

Volunteered for moving furniture



Languages

Spanish
Elementary

Timeline

Guest Service Associate

Kwik Trip
11.2022 - Current

Game Operator

Cedar Fair
06.2022 - Current

Cashier

Coborns
12.2021 - 05.2022

Baker

Jims Apple Farm
06.2019 - 11.2021

High School Diploma -

Belle Plaine Senior High School

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Prestin Hang