Summary
Overview
Work History
Education
Skills
School Activities
Volunteer Experience
Education and Training
Timeline
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Mohib Durrani

Summary

Experienced hospitality industry professional with a proven track record in guest services. Dedicated to improving customer satisfaction and operational efficiency. Skilled in handling guest inquiries, resolving issues, and ensuring a positive experience for all patrons. Recognized for fostering team collaboration and adaptability to address evolving needs. Possessing strong communication skills, problem-solving abilities, and a results-driven focus.

Overview

4
4
years of professional experience

Work History

Guest Service Associate

Towne Park
09.2024 - Current

Handling costumers personal belongings and taking care of their personal vehicles.

Insuring the costumers vehicles are parked safely and are locked.

  • Created welcoming and comfortable environment for guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Maintained high level of professionalism and discretion when dealing with guests.

Sales Associate

Best Buy
09.2023 - 08.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Team Member

Baskin-Robbins
12.2021 - 09.2023
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Education

High School Diploma -

Memorial High School
Frisco, TX
05-2023

Associate of Science - Automotive Engineering

Collin County Community College District
Plano, TX
05-2027

Skills

  • Upselling
  • Sales Development
  • Customer Needs Assessment
  • Product Sales
  • Excellent Communication Skills
  • Willingness to adjust hours
  • Effective team collaboration
  • Guest relations
  • Multi-Tasking Strength
  • Customer Service
  • Merchandising Knowledge
  • Problem-Solving Skills
  • Professional Demeanor
  • Reliable and Punctual
  • Conflict Resolution

School Activities

  • Memorial Football 2019-2022
  • Memorial Powerlifting 2019-2020
  • Memorial Wrestling 2021-2021

Volunteer Experience

Islamic Center of Frisco Sunday School, Frisco, TX, Was an office aide at ICF’s Sunday School and helped deliver supplies to teachers and new students and cleaned the mosque at the end of the school day.

Education and Training

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Timeline

Guest Service Associate

Towne Park
09.2024 - Current

Sales Associate

Best Buy
09.2023 - 08.2024

Team Member

Baskin-Robbins
12.2021 - 09.2023

High School Diploma -

Memorial High School

Associate of Science - Automotive Engineering

Collin County Community College District