Ajaz ahamd Mir
Food and beverages specialist (Head waiter)
Doha,DA
Timeline
Food and beverages captain - Panoor
02.2025 - Current
Crew member - Cinnabon
01.2023 - 12.2024
Food and beverages Team leader - Robusta Retreats
03.2022 - 12.2023
Senior captain - Panjabi by nature 2.0
04.2021 - 05.2022
Head waiter - Jungle hood flavours of the forest (Resort)
08.2019 - 07.2020
Mahindra Pride School Srinagar - Hotel Management , Hospitality
2018.12 - 2019.11
Senior waiter - Cafe liberty
02.2018 - 02.2019
Govt Higher Secondary School - 12th , Arts
2017.04 - 2018.11
White Wave - Deploma , Basic Computers
01.2017 - 02.2018
Work History
Food and beverages captain
Panoor
02.2025 - Current
- Controlled expenses and boosted profitability by managing food and labor costs.
- Monitored food inventory and supplies to prevent waste.
- Planned and executed promotions and special events in close collaboration with management.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Crew member
Cinnabon
01.2023 - 12.2024
- Collaborated with team members to complete orders.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Food and beverages Team leader
Robusta Retreats
03.2022 - 12.2023
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Senior captain
Panjabi by nature 2.0
04.2021 - 05.2022
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Kept guest areas clean, removing trash and dirty dishes.
- Met with event director to discuss event details, timelines and specific equipment that would be required.
Head waiter
Jungle hood flavours of the forest (Resort)
08.2019 - 07.2020
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Senior waiter
Cafe liberty
02.2018 - 02.2019
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Prepared specialty desserts for customers for special occasions.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Education
12th - Arts
2017.04 - 2018.11
Hotel Management - Hospitality
2018.12 - 2019.11
Deploma - Basic Computers
01.2017 - 02.2018
Skills
- Maintain records
- Equipment maintenance
- Time management abilities
- Payment acceptance
- Order processing
- Customer retention
- Inventory control
- Food delivery oversight
- Cash handling
- Self motivation
- Active listening
- Table setting
- Dining room management
- Culinary techniques
- Food and beverage service
- Nutritional knowledge
- Problem-solving abilities
- Problem-solving aptitude
- Sanitation standards
- Multitasking
- Production reporting
- Professionalism