Ajecia Willie
Southaven,MS
Summary
Dedicated Customer Service Representative with 5 years of experience in fast-paced environments. Expertise in handling high call volumes while ensuring quick and precise responses. Track record of improving customer satisfaction through efficient service delivery. Proficient in utilizing customer service software to streamline operations.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hilton Corporation
11.2020 - Current
- Assisted high volumes of customers daily, ensuring positive experiences and satisfaction.
- Actively listened to customers, resolving concerns promptly and escalating major issues.
- Documented calls and complaints thoroughly in call center's CRM database.
- Explained payment options, pricing, receipts, and billing details clearly to customers.
- Processed debit, credit card, and electronic check payments efficiently.
- Answered customer calls swiftly, minimizing wait times and enhancing service quality.
- Maintained updated account information to ensure accuracy in customer records.
- Developed proactive strategies to address customer needs and improve satisfaction.
Cashier
Walmart
02.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Senatobia Jr Sr High School
Senatobia, MS05.2019
Skills
- Data entry
- 10-Key Typing
- Microsoft office suite
- Typing Speed 60 WPM
- Call Documentation
- CRM Tools (Zen-desk, Salesforce)
- Customer service
Timeline
Customer Service Representative
Hilton Corporation
11.2020 - Current
Cashier
Walmart
02.2018 - 11.2020
High School Diploma -
Senatobia Jr Sr High School
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