Ajeurai Murphy
Miami,Fl
Summary
Proven track record in enhancing customer satisfaction and loyalty at Iqor, adept in customer service and time management. Skilled in front-end performance optimization, efficiently resolving high-stress situations with professionalism. Demonstrated ability to improve retail transactions, ensuring minimal wait times and optimizing product restocking processes.
Overview
10
10
years of professional experience
Work History
Front End Associate
Walmart
03.2015 - Current
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Facilitated cash, check and credit transactions on cash register with Number% accuracy.
- Answered questions about store policies and addressed customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Iqor
10.2014 - 07.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Medical Assistant - Medical Assisting
Concord Career Institute
Miramar, FL06.2010
High School Diploma -
Miramar High School
Miramar, FL06.2008
Skills
- Customer Service
- Time Management
- Front-end Performance Optimization
- Product restocking
- Retail transactions
Timeline
Front End Associate
Walmart
03.2015 - Current
Customer Service Representative
Iqor
10.2014 - 07.2018
Medical Assistant - Medical Assisting
Concord Career Institute
High School Diploma -
Miramar High School