Ajia Hill
Clearfield,Utah
Summary
Outgoing, positive woman looking to help make a difference within the community. Interpersonal skills make it easy to relate to, and empathize with people. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful Type setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Agent
TownePlace Suites, Marriott
06.2022 - Current
- Assisted guests with payments, billing, and escalations
- Kept lobby, bathrooms, and laundry room clean, mopped and orderly
- Assisted with guest engagement and staff team building.
Funeral Directing Intern
Meyers Mortuary
Ogden
09.2019 - 04.2020
- Provided comfort and information towards the funeral process
- Used tech equipment to upload, secure, and organize family data
- Assisted in bathing, cosmetics, and dressing of decedents.
- Coordinated technical aspects of productions, including set design, lighting, sound, and costumes, ensuring smooth transitions between scenes.
- Collaborated with playwrights on script development, refining storylines and dialogue for optimal onstage impact.
Sales Associate
Spencer’s Gifts
Layton, UT
04.2018 - 09.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess
Red Robin
Layton, UT
04.2017 - 06.2019
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Highschool -
Mountain Highschool
Kaysville, UT04.2019
Skills
- Customer service
- Computer literacy
- Communication skills
- Time management
- Documentation review
- Microsoft Word
- English
- Cash Handling
- Guest Services
- Time Management
- Credit and cash payments
- Oral and written communications
- Administrative Skills
- Microsoft Office
- POS Systems
- Sales expertise
- Training and mentoring
- Conflict Management
- Inventory Oversight
- Transportation information
- Detail Oriented
- Front Office Management
Certification
- Certificate for basic medical training (2016)
- HOPE squad (2018)
- DECA and entrepreneurship (2019)
Timeline
Front Desk Agent
TownePlace Suites, Marriott
06.2022 - Current
Funeral Directing Intern
Meyers Mortuary
09.2019 - 04.2020
Sales Associate
Spencer’s Gifts
04.2018 - 09.2019
Hostess
Red Robin
04.2017 - 06.2019
Highschool -
Mountain Highschool