AJIBOLA OLATUNJI
Village Restaurant
Johnston
1
Certification
9
years of professional experience
Results-driven professional with expertise in leadership, customer satisfaction, and operations management. Proven track record in fast-paced environments, effectively resolving customer issues and delivering high-quality service. Strong communication and problem-solving skills enhance ability to provide exceptional support and foster positive client relationships.
Work History
Restaurant Manager
5 Years 7 Months- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed inventory processes to reduce waste and maintain optimal stock levels for smooth operations.
- Fostered positive atmosphere and ensured each customer received exceptional food and service.
- Improved guest experience by reviewing feedback and implementing enhancements based on insights.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced dining experience with introduction of seasonal menu, keeping offerings fresh and exciting.
Help Desk
2 Years 2 Months- Answer general inquiries in person, over the phone, or via email, ensuring a positive and helpful interaction.
- Handle incoming calls, take messages, and direct calls to the appropriate department or individual.
- Maintain a clean and organized front desk area, ensuring that informational materials are readily available.
- Facilitated events by providing information to attendees, managing registration, and guiding guests to ensure smooth operations.
- Addressed immediate concerns raised by students or visitors, including locating lost items, reporting maintenance needs, and resolving scheduling conflicts.
- Escalate more complex issues to the appropriate university personnel for resolution.
- Assisted in emergency situations, following university protocols to support affected individuals during evacuations or medical emergencies.
Education
Bachelor of Science
High School Diploma
Skills
Product knowledge
Time management
Attention to detail
Decision-making
Problem-solving
Collaboration
Conflict resolution
Creativity
Adaptability
Empathy
Friendliness
Patience
Persuasion
Active listening
Writing skills
Microsoft Office Suite
Proficient in Python Programming Language
Restaurant Operations
Menu Management
Staff Training
Java
CSS
HTML
Financial Reporting
Inventory Control
Operational Efficiency
Point of Sale Systems
Accomplishments
increased sales in restaurant
- Reduced employee turnover by [Number]% by creating and implementing a no-cost incentive program.
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
Certification
- IBM Accelerate Program 2021
- Docker Essentials Badge 2021
- Cloud Essentials Badge August 2022
- AWS Solutions Architect Associate
Timeline
Restaurant Manager
Village Restaurant
01.2021 - CurrentRead More
Help Desk
University of Rhode Island
01.2018 - 03.2020Read More
University of Rhode Island
Bachelor of Science
Read More
E Cubed
High School Diploma
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