Ajibola Sode
Business Operation Analyst
Philadelphia,PA
Summary
Business Operations Analyst talented at eking out every ounce of potential in both human resources and material assets. Finds and eliminates wasteful practices and harmful techniques. Proven creator of operational enhancement plans suited to reducing costs and increasing throughput while increasing employee morale.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Business Operations Analyst
Accenture
06.2022 - Current
- Assisted in a development of long-term strategic plans, aligning company objectives with market trends and competitive landscape analyses.
- Reduced operational costs with smart budget management and cost-saving initiatives.
- Supported executive leadership in making informed decisions based on accurate data analysis and insightful recommendations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managing the Client's budget under 7% annual budget
Customer Service Representative Lead
TTEC
11.2021 - 03.2022
- Trained staff on operating procedures and company services.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Educated customers about billing, payment processing and support policies and procedures.
- Implemented company policies and procedures for professional, cohesive customer care.
- Managed time efficiently in order to complete all tasks within deadlines.
HOME HEALTH AIDE
Sacko Agency
11.2019 - 03.2020
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Scheduled and coordinated medical appointments.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Assistant Manager, Customer Service
Dress Barn Dress Barn Woman
02.2019 - 08.2019
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Promoted from Sales associate to Assistant manager during my first six months of employment at this retail store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Training of new staff and orientation on store operations and the company's policy
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Receptionist
Jefferson College Area Technical School
07.2017 - 05.2018
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
Education
Bachelor of Arts - Business Management
Temple University
Philadelphia, PA 01.2024 - Current
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA 08.2019 - 05.2022
Skills
ICD Coding
Activities
- In March 2020, I started my own wig business. It has been doing absolutely well ever since. My business does not only provide wigs, but it also sells styling products, accessories, and specialized hair tools.
Certification
[HTML Essential] Training - [2 hour 45 minutes]
Timeline
[HTML Essential] Training - [2 hour 45 minutes]
02-2024
[Introduction to Artificial Intelligence], [LinkedIn] - [1 hour 34 minutes]
02-2024
Bachelor of Arts - Business Management
Temple University
01.2024 - Current
Business Operations Analyst
Accenture
06.2022 - Current
Customer Service Representative Lead
TTEC
11.2021 - 03.2022
HOME HEALTH AIDE
Sacko Agency
11.2019 - 03.2020
Associate of Arts - Business
Community College of Philadelphia
08.2019 - 05.2022
Assistant Manager, Customer Service
Dress Barn Dress Barn Woman
02.2019 - 08.2019
Receptionist
Jefferson College Area Technical School
07.2017 - 05.2018