Ajit Serrao
Silver Spring,MD
Summary
Accomplished manager and small business owner at Proma Enterprise, renowned for enhancing operational efficiency and customer satisfaction. Expert in team leadership and decision-making, with a proven track record of reducing costs by implementing strategic initiatives. Skilled in mentoring staff and aligning departmental goals with organizational growth objectives.
Knowledgeable [Desired Position] with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
20
20
years of professional experience
Work History
Manager/Small Business Owner
Proma Enterprise
10.2002 - 11.2022
- Led cross-functional teams to enhance operational efficiency and streamline workflows.
- Developed and implemented strategic initiatives that improved service delivery and customer satisfaction.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed performance metrics to identify areas for process enhancement and cost reduction.
- Coordinated resource allocation to optimize project timelines and maintain budget adherence.
- Facilitated training sessions focused on best practices and operational excellence for team members.
- Established key performance indicators to measure success and drive accountability across departments.
- Collaborated with senior management to align departmental goals with organizational objectives for growth.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Supervised staff training programs, promoting skill development and performance improvement.
Education
High School Diploma -
Saint Nicholas High Schol
Dhaka, Bangladesh12-1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Hiring and firing employees
- Managing the business
Timeline
Manager/Small Business Owner
Proma Enterprise
10.2002 - 11.2022
High School Diploma -
Saint Nicholas High Schol