Ajla LOLIC
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
McDonald's
05.2021 - 08.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
Front Service Clerk
Publix
09.2020 - 05.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Advised guests about available products and services to meet individual needs.
- Resolved customer conflicts using expert knowledge of company operations and savvy communication skills.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Managed multiple tasks in high-volume environment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Education
No Degree - EKG Technician
Atlanta Career Institute
Norcross, GA01.2024
No Degree - Certified Medical Assistant
Atlanta Career Institute
Norcross, GA01.2024
No Degree - Phlebotomy
Atlanta Career Institute
Norcross, GA01.2024
No Degree - Certified Nursing Assistant
Atlanta Career Institute
Norcross, GA09.2023
High School Diploma -
Dacula High School
Dacula, GA05.2023
Skills
- Customer Loyalty
- Loss Prevention Strategies
- Corrective Actions
- Job Assignments
- Safe Work Practices
- Effective Listening and Communication
- Basic Mechanics
- Productivity Performance
Timeline
Shift Lead
McDonald's
05.2021 - 08.2023
Front Service Clerk
Publix
09.2020 - 05.2021
No Degree - EKG Technician
Atlanta Career Institute
No Degree - Certified Medical Assistant
Atlanta Career Institute
No Degree - Phlebotomy
Atlanta Career Institute
No Degree - Certified Nursing Assistant
Atlanta Career Institute
High School Diploma -
Dacula High School