Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Madisen Sandlin

Calhoun,LA

Summary

Handle team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Enthusiastic person willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Energetic person with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Lead

McAlister's Deli
01.2018 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Completed cash and credit card transactions accurately using POS software.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Fulfilment Associate

Academy Sports + Outdoors
07.2021 - 10.2021
  • Selected and filled orders from stock to fulfill customer requirements.
  • Followed procedures at all times for personal and team safety.
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Communicated with other departments to facilitate fulfillment activities and address issues.
  • Loaded packages in delivery trucks to assist with physical delivery of products to customers.
  • Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.

Snow Cone Maker

Lady Ann's Snowcones
08.2020 - 12.2020
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Notified supervisor and peers of low product inventory and customer complaints.

Education

Some College - General Studies

Louisiana Tech
Ruston, LA

Vocational - Phlebotomy

Carter Career Center
Monroe, LA
08.2023

Skills

  • Shift work
  • POS Transactions
  • Negotiation and Conflict Resolution
  • Customer Care
  • Customer Loyalty
  • Guest Satisfaction
  • Customer Feedback
  • Team Leadership
  • Product Signage and Labeling
  • Sorting and Organizing
  • Customer Preferences
  • Heavy Lifting

Certification

  • Certified Deli Trainer, McAlister's Deli - January 18th, 2018 until now.
  • CPR certified

Timeline

Fulfilment Associate

Academy Sports + Outdoors
07.2021 - 10.2021

Snow Cone Maker

Lady Ann's Snowcones
08.2020 - 12.2020

Shift Lead

McAlister's Deli
01.2018 - Current

Some College - General Studies

Louisiana Tech

Vocational - Phlebotomy

Carter Career Center

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Madisen Sandlin