Ajonique Sanders
Des Moines,IA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cybersecurity analysis position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Post Deployment Specialist
Bernard & Co.
02.2024 - Current
- Effortlessly conducted post-deployment reviews to identify areas of improvement and implemented corrective actions as necessary
- Collaborated with development and operations teams to address any post-deployment issues and optimize performance
- Monitored system performance post-deployment and implement necessary optimizations to ensure reliability and scalability
- Created and maintained documentation related to post-deployment processes, configurations, and troubleshooting procedures
- Provided outstanding technical support to 20-30 end-users and stakeholders per day on average following deployment
- Participated in on-call rotations to address any post-deployment emergencies or issues
- Continuously evaluated and recommended tools, processes, and methodologies to streamline post-deployment activities
- Performed post-deployment activities including testing, troubleshooting, and ensuring smooth transition of software applications or systems into production.
IT Specialist
Iowa National Guard
11.2018 - Current
- Provided excellent critical support to ensure seamless computer operations, directly contributing to the success of military operations
- Proactively diagnosed and resolved hardware and software issues, minimizing downtime for end users
- Collaborated with cross-functional teams to implement proactive measures for preventing recurring issues and optimizing system performance
- Maintained accurate records of support activities, ensuring accountability and facilitating future system improvements
- Proficient in employing remote software tools to connect with client computers, facilitating remote diagnostics, troubleshooting, and issue resolution
- Demonstrated expertise in handling password resets and managing user accounts, including adding, editing, and maintaining user information in Active Directory
- Played a key role in troubleshooting and resolving software-related issues, ensuring seamless functionality for end-users
- Implemented best practices for maintaining the integrity and security of user accounts and system access
- Provided comprehensive support to 10-20 end-users per drill weekend, including effective assistance with software-related challenges
- Utilized advanced troubleshooting skills to identify and resolve complex software issues, enhancing overall user satisfaction.
Call Center Representative
Athene
02.2023 - 10.2023
- Collaborated with cross-functional teams to implement proactive measures for preventing recurring issues and optimizing system performance
- Managed high call volumes of 50-60 calls per day while providing exceptional customer support and maintaining professional composure
- Handled customer complaints efficiently, investigating issues and resolving them to the satisfaction of the customer.
- Successfully educated customers about their products with the company without the use of complex industry jargon.
Education
Online certificate -
Google Cybersecurity Certificate
Des Moines, IA09.2024
Military IT certification -
Fort Gordon
Augusta, GA03.2020
High school diploma -
Davenport North High School
Davenport, IA06.2019
Skills
- Scripting
- Controls and frameworks
- TCP/IP protocol
- Intrusion detection
- Operating systems
- Written and verbal communication skills
- Linux
- SQL
- Technical Support
- Security Information and Event Management (SIEM)
- Excellent organization
- Outstanding collaboration
Personal Information
Title: Cybersecurity Analyst
Timeline
Post Deployment Specialist
Bernard & Co.
02.2024 - Current
Call Center Representative
Athene
02.2023 - 10.2023
IT Specialist
Iowa National Guard
11.2018 - Current
Online certificate -
Google Cybersecurity Certificate
Military IT certification -
Fort Gordon
High school diploma -
Davenport North High School