Ajua'Tay Knight
Newark,NJ
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Asset Protection/Security Shift Supervisor
Sunstates Security
02.2021 - Current
- Ensure a high level of customer satisfaction by addressing concerns promptly and professionally.
- Manage access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborate with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Write detailed incident reports to keep management informed of security activities and developments.
- Conduct regular audits of security equipment, identifying and resolving any technical issues or malfunctions promptly.
- Train new hires, ensuring they are well-equipped to handle various security challenges.
- Monitor alarm systems and CCTV footage to enable prompt attention and response.
- Screen vendors and contractors before granting access to restricted areas within facility.
- Investigate incidents alongside functional management and security supervisors.
- Oversee team of security officers and managed scheduling and performance evaluations.
Security Officer
Pro Cops Security LLC
06.2020 - 02.2021
- Entered data to log client activity.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Cashier
On The Go Gourmet
01.2020 - 06.2020
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced customer satisfaction by answering questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
Security Officer
Anheuser-Busch (Budweiser)
01.2018 - 01.2020
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Call Center Agent
Adecco/ Computershare
08.2018 - 11.2018
- Maintained strong company product and service knowledge to better assist customers with concerns, questions and general education.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Provided solutions in a polite manner using active listening to ensure customer retention.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Participated in ongoing training sessions to stay updated on company policies and procedures, ensuring the highest quality of service for clients.
- Proxy solicitation and data entry
Calvin Klein Specialist
Macy's
09.2015 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built clientele by fostering customer relations improving store credibility and client loyalty.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Mentored junior team members, fostering professional growth through guidance on best practices in the industry.
Community Service - Gardner
NJIT Beautification Program
06.2015 - 08.2015
- Provided community service by helping to enhance appeal in urban neighborhoods.
- Interacted with local residents and provided services when needed.
- Built greenhouse structures for the community garden.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Removed debris and waste from outdoor areas.
Education
Certificate of Completion - Summer College Bridge Program
NJCU
Jersey City, NJ08.2016
Highschool Diploma -
East Side High School
Newark, NJ06.2016
Skills
- Active Listening Skills
- Building Customer Loyalty
- Time Management
- Microsoft Office
- Computer literacy
- Scheduling Management
- Physical Security
- Access Control
- Policy Enforcement
- Crisis Management
- Team Leadership
- Communications
Training
- Financial literacy
- Information technology
- Business management
- Human resource webinar
Timeline
Asset Protection/Security Shift Supervisor
Sunstates Security
02.2021 - Current
Security Officer
Pro Cops Security LLC
06.2020 - 02.2021
Cashier
On The Go Gourmet
01.2020 - 06.2020
Call Center Agent
Adecco/ Computershare
08.2018 - 11.2018
Security Officer
Anheuser-Busch (Budweiser)
01.2018 - 01.2020
Calvin Klein Specialist
Macy's
09.2015 - 08.2018
Community Service - Gardner
NJIT Beautification Program
06.2015 - 08.2015
Certificate of Completion - Summer College Bridge Program
NJCU
Highschool Diploma -
East Side High School
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