Ajum Khan
Wakefield,MA
Summary
Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence.
Overview
13
13
years of professional experience
Work History
Jewelry Sales Associate
King's Jewelers
01.2022 - Current
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Increased repeat business by cultivating strong rapport with customers and offering tailored advice on product selection.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Airport Customer Service Agent
Cathay Pacific Airways, Limited, JFK International Airport
01.2018 - 12.2021
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Assisted customers with special needs, offering personalized support throughout their travel experience.
Homemaker
N/A
06.2011 - 12.2018
- Took time off to give birth to two boys and managing the household.
Education
Bachelor of Arts -
The City School
Pakistan12.2008
Skills
- Store maintenance
- Relationship building
- Decision-making abilities
- Fashion awareness
- Products Knowledge
- Customer Service
Languages
Hindi
Full Professional
Urdu
Native or Bilingual
Punjabi
Full Professional
Timeline
Jewelry Sales Associate
King's Jewelers
01.2022 - Current
Airport Customer Service Agent
Cathay Pacific Airways, Limited, JFK International Airport
01.2018 - 12.2021
Homemaker
N/A
06.2011 - 12.2018
Bachelor of Arts -
The City School