Erika MADA
Phoenix,AZ
Summary
Experienced Jewelry Sales Associate with a strong background in retail sales. Known for exceptional customer service and deep knowledge of various jewelry designs, gemstones, metals, and trends. Displays keen understanding of customer needs and desires, leading to successful product recommendations and increased sales. Proven track record of enhancing customer satisfaction through effective communication and problem-solving skills.
Customer-focused Jewelry Sales Associate, highly productive with a proven ability to complete tasks efficiently. Specialized skills include jewelry valuation, customer relationship management, and inventory control. Excel in communication, problem-solving, and adaptability, ensuring top-notch service and satisfaction for all clients.
Overview
6
6
years of professional experience
Work History
Jewelry Sales Associate
Goodwill
Phoenix
05.2023 - 10.2024
- Provided accurate information about warranties, pricing, policies.
- Attended regular staff meetings to share ideas for improving store operations.
- Created window displays that showcased new products.
- Received inventory shipments and stocked shelves with merchandise.
- Performed basic repairs on jewelry items when needed.
- Processed sales transactions using cash registers or point-of-sale systems.
Night Guest Representative
Woodspring Suites
Phoenix
10.2020 - 11.2022
- Greeted guests upon arrival and provided them with a warm welcome.
- Collaborated with other departments such as maintenance or security to resolve guest issues quickly.
- Assisted visitors in identifying local attractions that fit their interests or needs.
- Attended weekly meetings with other Guest Representatives in order to discuss best practices.
- Provided information regarding hotel amenities, services, and surrounding areas.
- Coordinated with housekeeping staff to ensure rooms were ready for occupancy when requested by guests.
- Processed payments for room charges and incidentals according to established policies.
Cashier
Family Dollar
Phoenix
04.2019 - 08.2020
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
South Ponite High School
South Mountain Central 05-2010
Skills
- Customer service
- Visual merchandising
- Sales transactions
- Jewelry repair
- Cash register operation
- Team collaboration
- Communication skills
- Conflict resolution
- Product knowledge
- Attention to detail
- Problem solving
- Time management
- Relationship building
- Cash handling proficiency
- Strong communication skills
- Loss prevention strategies
- Exceptional customer service
- Sales target achievement
- Store maintenance
- Brand representation
- Purchase orders
- Store policies and procedures
- Building customer loyalty
- Issue refunds
- Positive customer engagement
- Sales training
- Store operations
- Sales floor organization
- Multitasking
Languages
English
Professional
Timeline
Jewelry Sales Associate
Goodwill
05.2023 - 10.2024
Night Guest Representative
Woodspring Suites
10.2020 - 11.2022
Cashier
Family Dollar
04.2019 - 08.2020
High School Diploma -
South Ponite High School
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