Summary
Overview
Work History
Education
Skills
Affiliations
Contributions
Certification
Timeline
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AKAI CAGLER

Summary

Apply my creative and analytical skills, to further my passion to help others gain self-confidence. Through providing a proficient eye care experience in taking facial measurements, discussing lenses and submitting accurate work orders. Successfully working as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Licensed Optician

Sam's Club
04.2025 - Current
    • Calibrated seg heights, vertex and pupillary distance to customize eyeglass orders and create perfect fit.
    • Filed claims with vision and medical insurance companies to garner payment for optical services.
    • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
    • Enhanced customer satisfaction by providing personalized optical care and recommending suitable products.

Office Assistant

New Infiniti Home Care Service
01.2019 - Current
    • Maintained confidentiality in handling sensitive information while performing administrative tasks.
    • Enhanced office efficiency by managing events, organizing files, and maintaining a clean workspace.
    • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.

Apprentice Optician

Sam's Club
11.2021 - 04.2025

Member Specialist

Sam's Club
07.2019 - 11.2021
  • Managed customer conflicts and challenging situations.
  • Assessed customer account information to determine current issues and potential solutions.
  • Sold products to guest's and engaged in customer service.
  • Accurately processed cash and credit card payments.

Sales Associate

Belk
09.2015 - 04.2016
  • Sold products to guest’s and engaged in customer service.
  • Accurately processed cash and credit card payments.

Education

Associate of Applied Science - Opticianry

Durham Technical Community College
Durham, NC
05-2024

Bachelor's Degree - Family and Consumer Sciences, Apparel Design

North Carolina Central University
Durham, NC
12.2018

Associates of Applied Science - Fashion & RetailManagement

The Art Institute of Raleigh
Durham, NC
06.2015

Skills

  • Conflict Mediation
  • Inbound and Outbound Calling
  • Problem Resolution
  • Microsoft Office
  • Customer Service
  • Time Management
  • Billing Processing
  • Frame Adjustments

Affiliations

Honors and Awards

The National Society Of Leadership And Success

Tau Sigma National Honor Society

Golden Key International Honor Society

Kappa Omicron Nu - Human Science Honor Society






Contributions

Volunteer

Durham Rescue Mission

Handz Of Hope

Couture for a Cause – Activate Good

Sew Unique Alteration Shop

Certification

  • Licensed [OPTICIAN] - [2025]

Timeline

Licensed Optician

Sam's Club
04.2025 - Current

Apprentice Optician

Sam's Club
11.2021 - 04.2025

Member Specialist

Sam's Club
07.2019 - 11.2021

Office Assistant

New Infiniti Home Care Service
01.2019 - Current

Sales Associate

Belk
09.2015 - 04.2016

Associate of Applied Science - Opticianry

Durham Technical Community College

Bachelor's Degree - Family and Consumer Sciences, Apparel Design

North Carolina Central University

Associates of Applied Science - Fashion & RetailManagement

The Art Institute of Raleigh

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