Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency in fast paced, innovative industries. Excellent independent decision-making skills, sound judgment proven to positively impact company success. Talent for team building, leading, negotiating and motivating. Exceptional interpersonal and customer service skills, performs with high degree of accuracy and attention to detail.
Hi, I’m
Akai Green
Decatur,GA
Summary
Overview
13
years of professional experience
Work History
Yardi Systems Inc
Technical Account Manager
09.2016 - 08.2022
Job overview
- Managed and assisted 8-15 clients troubleshooting accounting and technical issues, minimized compliance related errors, drove innovation in real estate and marketing industry.
- Cultivated and maintained healthy relationships with clients to ensure positive end-user experience. Scheduled weekly calls, conducted in person meetings/training. Utilized Excel spreadsheets to track open cases/projects, updated specific of contact( SPOC) via email monthly.
- Delivered technical presentations matching audience level of expertise to explain enhancements, upgrades, complex resolutions, bug fixes, and services to customers.
- Replicated and tested issues/solutions in test/upgrade environment prior to implementing in production database. Requested corporate restores, sandboxes. Modified packages using YSQL/ package manager. Updated leases, utilized fill docs, set up scheduled tasks, verification letters, created adhoc reports/YSR reports.
- Worked closely with sales team on understanding client requirements, promoting products and delivering sales support. Collaborated with cross-functional teams to deliver successful product implementations and on-going support.
- Wrote detailed technical documentation to capture trouble requests, knowledge base articles, notes to technical analyst and programmers. Tracked all activity in client-relationship management tool.
- Closed over 150 client concerns monthly. Increased client bill time by 18%. Logged over 90% of client and non client activity daily using client-relationship management tools .
- Worked with clients, technical analyst, upper management, and development teams to properly assess programming needs and system requirements regularly.
CoreLogic Rental Property Solutions, LLC
Production Support Analyst (Lead)
11.2014 - 09.2016
Job overview
- Assisted Homeowner Association (HOA), Multifamily and Commercial clients with Jenark Property Management software, while providing best business practices based on industry standards. Performed complex analysis, correlated information and troubleshooted accounting, technical, programming and end user issues.
- Tested clients database from self hosted to CoreLogic Hosted Solution as well as enhancement upgrades, ensuring quality control standards are met.
- Enhanced project management skills by defining and presenting system solutions and timelines for internal team and upper management.
- Worked with third party vendors to ensure Application Program Interface (API), or scheduled tasks are executed and running properly i.e Pilera, Homewise, Smartwebs, Nexus Payables, Condo Certs, AtHomeNet,BuildingLink, Avid Exchange, Senearthco, Saferent and Paylease.
- Gathered and verified all required information for tracking, analytical and problem solving purposes including, videos, screenshots, screen sharing sessions via JoinMe, LogMeIn,Team-viewer or connecting directly to clients Linux RedHat Server, WindowsServers 2003 and 2008.
- Identified root causes of recurring problems to implement effective solutions.
- Initiated vast numbers of process driven improvements to advance overall call and email queue productivity leading to 33% increase in client success. Closed 80+ tickets starting with backlog.
- Presented prompt, clear and timely communications; log, coordinate and disclosed problems using standard problem management and escalation procedures. Executed back ups of pertinent fields and tables; used editor routines and utility programs to correct raw data with data specialist supervision.
Center For Shared Services Trust
Political Compliance Staff Accountant II
06.2013 - 05.2014
Job overview
- Complied with all laws and regulations, created long term value economically for customer, company and society. Allied sound judgment, responsibility and initiative while displaying sense of urgency necessary to generate greatest contribution consistent with company's risk philosophy.
- Assisted in transition of Americans for Prosperity's (AFP) and Americans for Prosperity Foundation (AFPF) finance department. Trained 10-15 new employees on accounting principles and company procedures, workflow.
- Collaborated with external auditors to provide information for audit process.
- Shared historical knowledge of processes and implemented streamline processes to ensure success for 15+ non-profits supported. Acquired preparer tax identification number (PTIN) from IRS;TIN Matching Registered Agent, matching 1099 payee information against IRS records prior to filing information returns. TIN Matched payee name and TIN for 14 organization
- Responsible for creatingon a share backup drive to ensure compliance and mitigate risks. Created and validated all new vendors in The Financial Edge database complying to laws and regulations before payment could be rendered.
- Verified remittance address, tax ID number, ACH information, DBA name, 1099 address and proper bank account are accurate.
- Injected improvements that reversed history of missed payment deadlines, lost invoices and lack of proper approval one expenditures. Annotated vendor files with contract dates and other pertinent information to inform, alert and keep processors and upper management on the same page reducing over payments by 18%.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses/ expense reports for accrual entry.
- Participated in internal and external audit processes to establish accurate financial records and comply with Generally Accepted Accounting Principles and regulatory requirements.
- Monitored accounts receivable, accounts payable and other account balances to track transactions, avoid discrepancies and maintain accuracy.
Americans, Americans for Prosperity Foundation
Staff Accountant
12.2011 - 06.2013
Job overview
- Resolved months of back logged work, restored order and organization to processes and records gaining confidence of employees, vendors and upper management.
- Maintained customer-focused approach with a nationwide network of vendors ensuring timely and accurate processing of invoices, media buys, and other time sensitive advertisements. Setup and scheduled recurring invoices for credit card payments,contractors, rent payments and utilities. Managed Microsoft Outlook inbox flagging time sensitive payment request while providing exceptional customer service to employees including state directors and external vendors
- Executed monthly reconciliations of payable accounts Coded and entered 75+ invoices each day into the in-house accounting software The Financial Edge based on project codes and budgets. Created daily and weekly cash reports for accounting management.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account. Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations
- Adhered to non-profit as well as corporate accounting in accordance to GAAP and IFRS standards simultaneously. Handled daily A/P processes; ensured timely accurate processing 1000+ invoices ($5M) per month, employee expense reimbursements, credit memos and payment transactions
- Calculated billing adjustments including monthly and quarterly Common Area Maintenance (CAM), Real Estate Billing and rent increases for up to 80 offices nationwide. Demonstrated ability to step in on short notice, quickly mastering the acquisition of new systems, processes and work flows.
- Diminished outstanding debts by analyzing accounts for issues, reached out to vendors. Assisted controller with year-end financial audits.
Rapid Tax II
Tax Office Manager
10.2009 - 08.2011
Job overview
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in managing audits of federal and state income tax and state and local filings for individuals and small businesses.
- Researched and analyzed tax developments and applications to specific business situations.
- Prepared and reviewed federal and state income tax returns in accordance with applicable tax laws.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Negotiated and executed contracts company creating franchised locations.
- Completed bi-weekly payroll for 10 employees using ADP.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Strayer University
Bachelor of Science from Accounting
2014
University Overview
Grand Valley State UniversityGrand Rapids MI
Associate of Arts from Business Management
05.2008
University Overview
Skills
- Expense Reports
- Functional Testing
- Accounts Payable and Accounts Receivable
- Office Organization
- Database Management System Software
- Production Support
- Responding to Technical Questions
- High-Volume Environments
- Post-Sales Support
- General Ledger
- Account Reconciliation
- Generally Accepted Accounting Principles
Timeline
Technical Account Manager
Yardi Systems Inc
09.2016 - 08.2022
Production Support Analyst (Lead)
CoreLogic Rental Property Solutions, LLC
11.2014 - 09.2016
Political Compliance Staff Accountant II
Center For Shared Services Trust
06.2013 - 05.2014
Staff Accountant
Americans, Americans for Prosperity Foundation
12.2011 - 06.2013
Tax Office Manager
Rapid Tax II
10.2009 - 08.2011
Strayer University
Bachelor of Science from Accounting
Grand Valley State University
Associate of Arts from Business Management
Similar Profiles
Melanie BunkleyMelanie Bunkley
Customer Service Representative at Yardi SystemsCustomer Service Representative at Yardi Systems
JENNIFER CLAYTONJENNIFER CLAYTON
Case Auditor/Project Manager at Yardi Systems, RandstadCase Auditor/Project Manager at Yardi Systems, Randstad
Sean HarrisSean Harris
Account Executive : Investment Suite at Yardi SystemsAccount Executive : Investment Suite at Yardi Systems