AKAILA HALISON
Bryant & Stratton College
Suffolk,VA
11
years of professional experience
Detail-oriented and compassionate Financial Services Professional with over ten years of experience supporting clients through complex financial and account related matters. Recognized for building trusted relationships, resolving discrepancies, and providing clear guidance while adhering to federal compliance regulations.
Work History
FINANCIAL AID ADVISOR II
2 Years 8 Months- Ensured compliance with financial aid regulations by reviewing student records, resolving discrepancies, explaining loan repayment obligations, and developing financial plans that outlined funding options and responsibilities.
- Cultivated relationships with students through personalized financial aid counseling, supporting them throughout the enrollment process.
- Facilitated student access to grants, scholarships, and alternative funding opportunities, enhancing educational success.
CUSTOMER EXPERIENCE SPECIALIST – TECHNICAL SUPPORT
3 Years- Delivered high-volume customer support, diagnosing and resolving internet, cable, telephone, billing, and account-related issues, resulting in consistently strong customer satisfaction metrics.
- Assisted customers with equipment installation, technical troubleshooting, and service education, enhancing overall customer experience and fostering long-term loyalty.
- Coordinated with internal departments to address complex service concerns, documenting customer interactions and ensuring timely resolution of issues.
RISK COORDINATOR - COLLECTIONS
2 Years- Managed communications with customers on delinquent accounts, educating on account status, payment obligations, and resolution options to facilitate understanding and compliance.
- Conducted account research, investigated payment discrepancies, and negotiated repayment arrangements tailored to customers' financial situations, enhancing repayment success.
- Built positive customer relationships through empathetic problem-solving and effective account resolution, resulting in advancement to managing more complex account portfolios.
Education
High School Diploma
Skills
Financial Counseling
Client Relationship Development
Case Management
Attention to Detail
Verbal and Written Communication
Problem Solving
Team Collaboration
Conflict Resolution
Active Listening
Empathy
Microsoft Office Suite
Federal Compliance
Timeline
FINANCIAL AID ADVISOR II
Bryant & Stratton College
01.2024 - CurrentRead More
CUSTOMER EXPERIENCE SPECIALIST – TECHNICAL SUPPORT
Cox Communications
01.2020 - 01.2023Read More
RISK COORDINATOR - COLLECTIONS
Capital One Bank
01.2016 - 01.2018Read More
Churchland High School
High School Diploma
Read More