Constance Smith
Orlando,FL
Summary
Creative professional with track record of impactful contributions in creative environments. Known for producing compelling content and collaborating effectively within teams to achieve project goals. Recognized for flexibility and reliability in adapting to changing project needs, and strong communication skills. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Financial Aid Advisor
Full Sail University
02.2025 - Current
- Guided students through loan application processes, ensuring understanding of eligibility and requirements.
- Analyzed student financial profiles to provide tailored loan advice and support for educational financing.
- Implemented feedback mechanisms to gather student insights, driving continuous improvement in advising services.
- Resolved escalated calls professionally, diffusing tense situations while addressing customer concerns effectively.
- Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Utilized SIS software to track customer interactions and maintain accurate records.
- Managed approximately 30 incoming calls and emails per day from customers.
Assistant Manager
Tommy Hilfiger
08.2023 - 04.2025
- Scheduled staff shifts and assigned tasks to ensure efficient store operations
- Oversaw store inventory and ordering of new merchandise
- Assisted in the maintaining of store budgets, and monitored sales and expenses
- Executed store opening and closing procedures
- Reconciled the cash register prior to closing, balancing all cash, credit cards, and checks.
- Drove improved execution of sales with a continuous improvement mindset
- Oversaw daily operations to ensure optimal store performance and adherence to brand standards.
- Trained and mentored team members to enhance customer service skills and product knowledge.
Assistant Manager
Amar Bakery Delray
11.2022 - 07.2023
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Coordinated product ordering, receiving, and stocking.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain daily operational standards.
- Prepared and served coffee, espresso drinks, blended coffees, and teas.
- Managed customer service and ensured customer satisfaction
- Assisted in the hiring and training of new team members
Sales Associate
ALDO
10.2019 - 12.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, product and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Associate of Arts - Psychology
Valencia College
Orlando, FL08-2024
High School Diploma -
Palm Beach Central High School
Wellington, FL05.2022
Skills
- Cross-Functional Team Management
- Customer Service
- Inventory Tracking
- Meal Preparation
- Housekeeping
- Project Management
- Performance Management
- Stocking and Replenishing
- Activity Planning
- Safety Awareness
- Child Supervision
- Financial counseling
Certification
- Microsoft Word 2020 Program - 2022
- Microsoft Excel - 2022
- Microsoft PowerPoint - 2022
- CPR (Cardiopulmonary resuscitation) - 2022
- BLS (Basic Life Support) - 2022
Timeline
Financial Aid Advisor
Full Sail University
02.2025 - Current
Assistant Manager
Tommy Hilfiger
08.2023 - 04.2025
Assistant Manager
Amar Bakery Delray
11.2022 - 07.2023
Sales Associate
ALDO
10.2019 - 12.2019
Associate of Arts - Psychology
Valencia College
High School Diploma -
Palm Beach Central High School