Akaiya Deetsch
Louisville,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Alloy Wheel Repair
08.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Shift Manager
Rallys Fast Food Resturant
12.2018 - 01.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Shift Manager/Key Holder
Ponderosasteakhouses
11.2017 - 05.2021
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Counted registers and cleaned and secured shop at end of shift.
- Exercised composure under pressure and in escalated customer service scenarios.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Associate of Science - Business Economics
Jefferson Community And Technical College
Louisville, KY01.2025
High School Diploma -
Southern High School
Louisville, KY01.2021
Skills
- Product and Service Knowledge
- Use of programs such as Quickbooks
- Money Handling
- Financial Management
- Promotional Planning
- Critical thinking
- Task Delegation
- Recruiting and Interviewing
- Employee Performance Evaluations
- Business Development
- Sales Reporting
- Project Management
Certification
- Certified Powder Coater, Alloy Wheel Repair - (December 2022- Current)
- CM - Certified Manager Certification
Timeline
Assistant Manager
Alloy Wheel Repair
08.2022 - Current
Shift Manager
Rallys Fast Food Resturant
12.2018 - 01.2022
Shift Manager/Key Holder
Ponderosasteakhouses
11.2017 - 05.2021
Associate of Science - Business Economics
Jefferson Community And Technical College
High School Diploma -
Southern High School
- Certified Powder Coater, Alloy Wheel Repair - (December 2022- Current)
- CM - Certified Manager Certification
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